Nakinya Cloud
Ewing Township,NJ
Summary
An innovated results-orientated individual recognized for service and work-force excellence, interested in applying my unique culmination of skills to an organization that rewards dedicated professionals such as myself
Overview
25
25
years of professional experience
Work History
Transit Bus Operator
New Jersey Transit
Hamilton , NJ
01.2023 - Current
- Conducted pre-trip inspections of the bus to ensure it was safe for operation.
- Monitored passengers to ensure they followed safety regulations and paid fares.
- Responded to customer inquiries regarding routes, schedules, and transfers.
- Computed fares accurately using onboard ticket machines or cash payments.
School Bus Driver
Rick Bus
Ewing , NJ
06.2022 - 01.2023
- Ensured safety of students by following all traffic laws and regulations.
- Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
- Performed pre-trip inspections of the bus according to established procedures.
Technical Support Representative
SYKES
Langhorne, Pennsylvania
10.2019 - 07.2022
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
Parking attendant/ Shuttle driver
Mercer County Trenton Airport
Ewing, NJ
12.2015 - 04.2018
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Maintained the front desk and reception area in a neat and organized fashion.
- Served as central point of contact for all outside vendors needing to gain access to the building.
- Wrote reports and correspondence from dictation and handwritten notes.
Transportation Specialist
Department of Children and Family Services State of New Jersey
Ewing, NJ
03.2010 - 08.2015
- Stays engaged in productive work activities throughout shift, to include : establishing routes and designated bus stops etc.
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
- Coordinated and managed daily transportation operations to ensure efficient delivery of goods.
School bus driver
Rick Bus
Ewing Township, NJ
06.2004 - 03.2010
- Assisted with loading and unloading of students as needed.
- Assisted in maintaining accurate records of attendance, mileage, and other data related to routes.
- Complied with district policies and procedures concerning student discipline.
- Maintained order among passengers and explained safety rules and hazards.
Personnel Specialist
United States Army
Fort Campbell , Kentucky
06.2000 - 07.2005
- Developed and implemented recruitment strategies to identify qualified personnel.
- Provided guidance on employee relations issues such as performance improvement plans, disciplinary actions, terminations and grievances.
- Conducted new hire orientations and onboarding activities for incoming personnel.
Education
Certificate - Personnel Specialist Course
A.I.T. Fort Jackson Us Army
Columbia, South Carolina05-2002
Skills
- Microsoft Word, Excel, and Power Point
- Meticulous attention to detail
- Results-oriented
- Self-directed
- Strong interpersonal skills
- Schedule management
- Professional and mature
- Resourceful
Accomplishments
- Adheres to safety regulations ,state, and local driving laws, company rules and the Department of Transportation regulations
- Ensures that passengers are safely picked up and dropped off at their destination while adhering to a time schedule .
- Summits reports that include the number of passengers or trips,hours worked, mileage, fuel consumption and vehicle operation concerns.
Timeline
Transit Bus Operator
New Jersey Transit
01.2023 - Current
School Bus Driver
Rick Bus
06.2022 - 01.2023
Technical Support Representative
SYKES
10.2019 - 07.2022
Parking attendant/ Shuttle driver
Mercer County Trenton Airport
12.2015 - 04.2018
Transportation Specialist
Department of Children and Family Services State of New Jersey
03.2010 - 08.2015
School bus driver
Rick Bus
06.2004 - 03.2010
Personnel Specialist
United States Army
06.2000 - 07.2005
Certificate - Personnel Specialist Course
A.I.T. Fort Jackson Us Army