Bryant Jones
Cincinnati
Summary
Accomplished Knowledge Management Specialist with a proven track record at Fifth Third Bank, enhancing service delivery and operational efficiency through expert documentation management and cross-functional coordination. Spearheaded the 2024 Debit Card Tracker project, achievied significant time savings for SR Reporting with Power BI analytics. Recognized for regulatory compliance oversight and exceptional problem-solving skills, blending technical proficiency with strong interpersonal abilities.
Overview
9
9
years of professional experience
Work History
Event Support & Kitchen Staff
Receptions Event Centers
Cincinnati
06.2023 - Current
- Assisted in event execution and coordination, maintaining high standards of customer service and operational efficiency
- Executed seamless event coordination, ensuring high standards of service and operational efficiency for diverse events
- Managed event logistics with precision, ensuring flawless execution and exceptional customer service
Knowledge Management Specialist
Fifth Third Bank
Cincinnati
03.2023 - Current
- Enhanced service delivery through well-managed process documentation.
- Completed content creation tasks including research, writing, and publishing with precision.
- Created and managed email communications in Outlook for distribution lists.
- Experienced in applying Conditional Formatting and using SUMIF functions within Excel.
- Enhanced and updated numerous PowerPoint decks.
- Provided high-level technical support while partnering with cross-functional teams to enhance processes.
- Headed the 2024 Debit Card Tracker project for Commercial department, managed all phases of documentation, testing, and rollout.
- Implemented an analytical solution in Power BI to boost operational overview, achieving an annual time savings of 70-80 hours.
- Organized essential alerts, announcements, reminders, and outage communications within the department on a daily basis.
- Conducted content research for Knowledge Articles by liaising with diverse business units.
- Created and updated product documentation for frontline staff at Fifth Third Bank's Commercial Support Center.
- Tested yearly for adherence to compliance standards.
- Accumulated more than three years of expertise in ensuring compliance for both consumer and commercial products.
- Proficient with regulatory standards like Regulation E, DD, and Z.
- Managed sensitive customer data with strict adherence to compliance guidelines.
Service to Solutions Professional
Fifth Third Bank
Cincinnati
11.2021 - 03.2023
- Delivered tailored solutions to customers, resolving issues while selling products and services tailored to individual need
- Led team training sessions, fostering performance improvement
- Regularly recognized for exceptional service and problem-solving skills
General Manager
Dunkin’ Donuts
Dayton & Cincinnati
09.2015 - 07.2019
- Directed comprehensive operational activities, aligning them with company standards.
- Achieved sales goals by managing operations, controlling costs, and optimizing performance.
- Recruited, mentored and nurtured team members to enhance overall performance.
- Engaged with customers to promote positive interactions and brand loyalty.
- Maintained compliance with regulations pertaining to food safety, labor laws, health and safety.
- ServSafe Certified
- Prepared staff work schedules and assigned team members to specific duties.
Education
Technical Diploma - Television Broadcasting & Digital Media Marketing
The Ohio Media School Cincinnati
Ohio04-2021
Skills
- Cross-functional coordination
- Knowledge transfer techniques
- Administrative support
- SEO copywriting
- Microsoft office and outlook proficiency
- Documentation management
- Data privacy
- Regulatory compliance oversight
Community Engagement
Organized multiple volunteer events for Fifth Third Bank's Commercial Support Center wwith the FreeStore Foodbank. Active participant in company BRGs.
Accomplishments
2 time Fifth Third Bank Spirit of the Pen Award recepient.
Multiple Fifth Third Bank Hidden Factory Submissions (Waste Elimination Effort)
Timeline
Event Support & Kitchen Staff
Receptions Event Centers
06.2023 - Current
Knowledge Management Specialist
Fifth Third Bank
03.2023 - Current
Service to Solutions Professional
Fifth Third Bank
11.2021 - 03.2023
General Manager
Dunkin’ Donuts
09.2015 - 07.2019
Technical Diploma - Television Broadcasting & Digital Media Marketing
The Ohio Media School Cincinnati
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