Delvon Williams

Beaverton,OR

Summary

Administrative and event operations professional with 7+ years of experience supporting client-facing environments through scheduling, documentation, and coordination. Skilled in managing high-volume workflows, maintaining accurate records across CRM and internal systems, and ensuring clear, consistent communication from initial inquiry through execution. Known for strong attention to detail, reliable follow-through, and creating organized, well-supported experiences for both clients and internal teams.

Overview

years of professional experience

Certification

Work History

Operations & Administrative Coordinator (Event Spe

Kingpins Family Entertainment Center

Beaverton, OR

04.2022 - Current

Manage scheduling, documentation, and coordination for 30+ projects monthly across two locations, ensuring clear communication between internal teams, vendors, and clients
Maintain calendars, oversee high-volume email and phone communication, and serve as a central point of contact for coordination, follow-up, and issue resolution
Manage client records, contracts, and CRM systems (Tripleseat, ReserveCloud), ensuring accurate data entry and organization from inquiry through execution
Prepare proposals, contracts, event documentation, and internal reports, ensuring all materials are complete, accurate, and operationally ready
Coordinate billing, invoicing, and expense tracking, ensuring financial accuracy and proper documentation
Develop and maintain internal workflows, templates, and tracking systems, improving operational efficiency and accuracy by 22%
Supported corporate clients including Nike, Intel, and Pacific Office Automation, ensuring high-touch communication and execution accuracy
Lead cross-functional coordination for large-scale events and programs (200–400+ participants), ensuring seamless execution and compliance
Supervise and coordinate teams of 15+ staff during high-volume operations, including scheduling and task delegation
Act as a secondary lead to the Director of Events, stepping into leadership responsibilities, managing client communication, and supporting high-level operational decisions

Administrative & Program Director

Premier Martial Arts

West Linn, OR

04.2021 - 04.2022

Served as sole operations and administrative lead for a 100–150 member program, managing scheduling, documentation, and day-to-day coordination across all studio functions.
Maintained calendars, program schedules, and student records, ensuring accurate tracking of attendance, testing, and membership status.
Managed billing, client accounts, and payment tracking, ensuring accuracy and timely processing.
Handled high-volume client communication (email, phone, in-person), providing consistent support, resolving issues, and maintaining strong relationships with members and families.
Maintained and improved internal systems for registration, scheduling, inventory tracking, and program management, increasing consistency and reducing errors.
Prepared reports, newsletters, and internal communications, ensuring clear and timely information across members and staff.
Coordinated events, testing cycles, and program activities, ensuring all logistics, documentation, and communication were handled accurately.
Managed vendor coordination and inventory ordering, maintaining supply levels and operational readiness.
Supported hiring, onboarding, and training coordination for instructors and support staff.

Events & Facility Manager

City Beach Sports Complex

Santa Clara, CA

04.2014 - 05.2019

Coordinated scheduling, staffing plans, and event logistics for high-volume corporate, school, and private bookings.
Served as primary point of contact for clients, managing event details, updates, and documentation from booking through execution.
Prepared event documentation, floor plans, and operational schedules to ensure alignment across teams.
Led cross-functional teams of up to 15 staff during live events, overseeing execution, guest flow, and real-time problem solving.
Managed event-day operations including staff delegation, timeline execution, and coordination across front desk, kitchen, and facilities.
Maintained post-event records and reporting to support retention, performance tracking, and process improvements.
Provided administrative support across departments, including scheduling coordination, data tracking, and internal communication.
Acted as lead decision-maker in the absence of management, resolving escalations and maintaining service standards under pressure.

Education

Some College (No Degree) - Coursework in Business Operations & Management

De Anza College

Cupertino, CA

Skills

Calendar & Scheduling Management
Administrative Coordination
Client & Stakeholder Communication
Document & Records Management
CRM Systems (Tripleseat, ReserveCloud)

Billing, Invoicing & Expense Tracking
Workflow & Process Improvement
Cross-Functional Coordination
Reporting & Data Tracking
Microsoft Office & Google Workspace