Bryant Lopez
Allentown,PA
Summary
Motivated, customer-focused professional transitioning from commercial truck driving into inside sales, retail sales, and customer service sales. Over 10 years of experience interacting with customers daily, upselling services, resolving issues, and building long-term client relationships.
Overview
12
12
years of professional experience
Work History
Truck Driver / Customer Service Representative
Bozzuto's
Allentown, United States
11.2023 - 10.2025
- Interacted with 15-25 customers daily.
- Upsold additional loads and services.
- Built relationships with repeat customers.
- Handled complaints professionally.
Owner-Operator / Client Account Management
State Lines Transportation
Allentown, United States
01.2020 - 11.2023
- Managed customer relationships and contracts.
- Upsold additional loads during peak seasons.
- Negotiated rates and resolved service issues.
Truck Driver
J&S; Anand Inc.
Allentown, United States
01.2019 - 01.2020
- Delivered to customer locations.
- Assisted with order verification and communication.
- Completed pre-trip inspections to ensure vehicle readiness and compliance.
- Maintained accurate delivery logs and documentation for each trip.
Concessionaire
La Cabanita
Allentown, United States
07.2014 - 01.2019
- Payment Processing
- Maintain Proper Inventory Levels
- Strong Supervisory Leadership
- Coordinated with vendors to ensure timely product delivery.
- Managed daily sales reports, tracking revenue and expenses.
Customer Service & Retail
Starbucks
Allentown, United States
03.2014 - 07.2014
- Provided exceptional customer service while promoting add-on items to enhance sales.
- Ensured meticulous attention to detail in all transactions and interactions.
- Handled cash transactions accurately, maintaining a balanced register.
- Collaborated with team members to uphold a clean and organized store environment.
- Processed customer orders efficiently, delivering timely service to maximize satisfaction.
Education
Criminal Justice coursework -
Lehigh Carbon Community College
Allentown, PAHigh School Diploma -
William Allen High School
Allentown, PASkills
- Customer Service & Client Interaction
- Upselling & Product Recommendations
- Inside Sales Support
- Retail Sales & POS
- Communication & Active Listening
- Conflict Resolution
- Relationship Building
- Problem Solving
- Time Management
Languages
Spanish
Timeline
Truck Driver / Customer Service Representative
Bozzuto's
11.2023 - 10.2025
Owner-Operator / Client Account Management
State Lines Transportation
01.2020 - 11.2023
Truck Driver
J&S; Anand Inc.
01.2019 - 01.2020
Concessionaire
La Cabanita
07.2014 - 01.2019
Customer Service & Retail
Starbucks
03.2014 - 07.2014
Criminal Justice coursework -
Lehigh Carbon Community College
High School Diploma -
William Allen High School