Fatiha Tikniouine
A Matter of Health
Jersey City,NJ
6
years of professional experience
3
Languages
Summary
Dynamic customer service professional with extensive experience at Rite Aid Pharmacy, excelling in POS system operation and enhancing customer satisfaction. Proven ability to resolve issues with empathy and train new team members, fostering a collaborative environment. Recognized for attention to detail and effective communication, driving engagement and repeat business.
Work History
Cashier/Customer Service
2 Years 9 Months- Greet customers warmly upon arrival and thank them when they leave.
- Resolved customer complaints and service issues with empathy, enhancing overall customer satisfaction.
- Answer product or policy questions and guide shoppers to specific store locations.
- Informed customers about promotions and loyalty programs, driving engagement and repeat business.
- Operated point-of-sale systems efficiently during busy hours., barcode scanners, and cash registers.
- Process cash, credit, debit, checks, and digital payments accurately.
- Calculate and issue accurate change, receipts, refunds, or store credits.
- Processed product returns according to store policy and procedures. and exchanges according to store policy.
Cashier/Customer Service
3 Months- Welcomed patients at counter or drive-thru, handed out ready prescriptions, and provided guidance on store products to enhance customer experience.
- Handle transactions: Operate the cash register, process co-pays, and issue refunds or receipts.
- Answered incoming calls regarding prescription status, store hours, and general inquiries to support patient needs.
- Restock shelves: Keep over-the-counter aisles clean, organized, and stocked with health and wellness items.
- Collaborated with technicians and pharmacists to streamline workflow, ensuring timely and accurate service.
Cashier/Customer Service
2 Years 3 Months- Engaged with customers daily, offering friendly service and promptly addressing inquiries.
- Delivered customer service and trained [x] new team members monthly to enhance team capabilities.
- Utilized cash receipt system to accurately track daily sales, manage inventory, and calculate tips.
Education
Higher Technician Diploma - Marketing (or Marketing & Commercial Strategy)
High School Diploma
Third-year Bachelor's student in Natural and Life Sciences, with a strong foundation in scientific principles, analytical thinking, problem-solving, and research methods. Eager to apply scientific knowledge, develop practical skills, and gain further academic and professional experience.
Skills
POS system operation
Customer Service & Client Interaction
Attention to Detail & Accuracy
Task management
Time Management & Prioritization
Team Collaboration & Support
Adaptability & Fast Learner
Written & Verbal Communication
Languages
English
French
Arabic
Education
other
Languages
5,4,3
Timeline
Cashier/Customer Service
A Matter of Health
09.2019 - 06.2022
Cashier/Customer Service
Rite Aid Pharmacy
03.2019 - 06.2019
Cashier/Customer Service
A Matter of Health
12.2016 - 03.2019
Sonatrach Union Training Center (Saint-Michel)
Higher Technician Diploma from Marketing (or Marketing & Commercial Strategy)
Algiers, Algeria
High School Diploma