Bryant Matelo
Fort Lauderdale
Summary
Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Detail-oriented professional with experience in data communications, data recovery, and disaster recovery. Frequently praised as diligent by peers, I can be relied upon to help your team achieve its goals. Reliable individual experienced in responding to emergency situations, conducting investigations, and implementing safety protocols.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sr Claims Representative
GMMI
Pembroke Pines, FL
01.2021 - Current
- Review, investigate, and evaluate complex or high-exposure claims to determine coverage, liability, and damages.
- Communicate regularly with policyholders, claimants, legal representatives, and internal teams to ensure timely and accurate claim handling.
- Negotiate settlements within assigned authority levels while maintaining regulatory and company compliance.
- Provide guidance and mentorship to junior claims representatives on claim handling best practices and policy interpretation.
- Prepare detailed reports documenting claim status, findings, and recommendations.
- Collaborate with underwriting and risk management teams to identify trends and recommend process improvements.
- Maintain up-to-date knowledge of company policies, industry regulations, and legal precedents impacting claim practices.
Customer Service Representative Technician
Alorica Calling Center
Miami, FL
07.2020 - 12.2021
- Handled customer complaints and escalated issues according to procedures.
- Conducted customer service recoveries using technical knowledge and business skills.
- Resolved customer inquiries regarding billing, charges, and payments.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Asset Protection Specialist
Best Buy
Aventura, FL
07.2019 - 08.2020
- Implemented and monitored processes to reduce property or financial losses.
- Monitored surveillance cameras to deter and respond to theft.
- Observed sales floor and point-of-sale area to identify theft activities or fraudulent internal or external theft.
- Conducted store audits to identify problem areas or procedural deficiencies.
Ambassador
Amazon Fulfillment Center
Opa, locka, FL
09.2018 - 10.2019
- Conducted new student orientations to facilitate retention and foster positive attitude towards attending learning institution.
- Used variety of teaching methods depending on individual learning styles.
Education
Associate in Arts (A.A.) - Computer Science
Miami Dade College
Miami, FL07.2021
Skills
- Microsoft Office
- CCTV
- Loss Prevention
- Surveillance
- Communication skills
- Customer service
- Technical Support
- Computer Hardware Knowledge
- Web Security
- Component Replacements
- Operating System Testing
- Hardware and Software Installation
- Computer Configurations
- Hardware Installation
- PC Refurbishment
- Installation and Repair
Certification
- IBM Cybersecurity Analyst
- IT Fundamentals for Cybersecurity
- Cybersecurity Tools & Cyber Attacks
- Network Security & Database Vulnerabilities
Timeline
Sr Claims Representative
GMMI
01.2021 - Current
Customer Service Representative Technician
Alorica Calling Center
07.2020 - 12.2021
Asset Protection Specialist
Best Buy
07.2019 - 08.2020
Ambassador
Amazon Fulfillment Center
09.2018 - 10.2019
Associate in Arts (A.A.) - Computer Science
Miami Dade College