Allison Torres
Austin,Texas
Summary
Analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in insurance policies, practices and standards. Seeking additional growth opportunities within our organization where I can continue to utilize my skills and experience to contribute to the success of the company.
Overview
10
10
years of professional experience
Work History
SR. CLAIMS REPRESENTATIVE SPECIALIST I
LIBERTY MUTUAL
05.2023 - Current
- Lead weekly office hours to collaborate and share best practices to enhance employee and customer experience.
- Supported Peer Assisted Leaning (PAL) opportunities to mentor on-boarding peers who need additional assistance.
- Provided interim Team Manager support.
- Received 2023 Rising Star Quarterly Award.
FIELD CLAIM RESOLUTION SPECIALIST III
LIBERTY MUTUAL
10.2021 - 05.2023
- Provided field shadowing opportunities to on-board adjusters.
- Supported claims process for multiple regions within Texas footprint.
- Commended on year-end reviews for volume of claims supported, process efficiencies and effectiveness.
PROJECT MANAGER
SERVPRO OF GUADALUPE AND GONZALEZ COUNTY
12.2020 - 07.2021
- Performed initial inspections of damaged property and determined restoration work needed.
- Managed crews and facilitated daily scheduling for restoration efforts.
PROJECT MANAGER
SERVPRO OF GUADALUPE AND GONZALEZ COUNTY
12.2020 - 07.2021
- Performed initial inspections of damaged property and determined restoration work needed
ENGINEER SPECIALIST
TEXAS ARMY NATIONAL GUARD
10.2014 - 10.2020
- Repaired or replaced faulty equipment such as defective and damaged equipment, wires, switching system components.
- Assisted Hurricane Harvey National disaster recovery and pandemic COVID-19 missions.
PRODUCTION CONTROL ADMIN
DEPARTMENT OF DEFENSE
01.2019 - 12.2019
- Managed and delivered inventory to meet mission requirements
Education
BACHELOR OF PUBLIC ADMINISTRATION -
TEXAS STATE UNIVERSITY
San Marcos, TX05.2021
ASSOCIATE OF SCIENCE -
DALLAS COLLEGE
San Marcos, TX05.2017
Skills
- Microsoft Office
- Insurance Claims Review
- Claims Investigation
- Time Management
Professional Highlights
- Adaptability
- Attention to detail
- Collaboration
- Creativity
- Empathy
- Time management
Timeline
SR. CLAIMS REPRESENTATIVE SPECIALIST I
LIBERTY MUTUAL
05.2023 - Current
FIELD CLAIM RESOLUTION SPECIALIST III
LIBERTY MUTUAL
10.2021 - 05.2023
PROJECT MANAGER
SERVPRO OF GUADALUPE AND GONZALEZ COUNTY
12.2020 - 07.2021
PROJECT MANAGER
SERVPRO OF GUADALUPE AND GONZALEZ COUNTY
12.2020 - 07.2021
PRODUCTION CONTROL ADMIN
DEPARTMENT OF DEFENSE
01.2019 - 12.2019
ENGINEER SPECIALIST
TEXAS ARMY NATIONAL GUARD
10.2014 - 10.2020
BACHELOR OF PUBLIC ADMINISTRATION -
TEXAS STATE UNIVERSITY
ASSOCIATE OF SCIENCE -
DALLAS COLLEGE