Hope Paige
Aurora,IL
Summary
Seeking a challenging position in Claims where I can utilize my skills to contribute to the success of the company.
Overview
16
16
years of professional experience
Work History
Sr Customer Care Advocate /Claims Specialist
MetLife
Aurora, IL
02.2022 - Current
- Processing new and existing claims
- Responsible for providing excellent customer service to clients and fellow team members, staying up-to-date on the latest claims policies and procedures, and accurately entering data into the system
- Monitor and track claim status and progress
- Respond to customer inquiries in a timely manner
- Investigate and resolve any customer complaints or discrepancies
- Maintain an organized filing system and other administrative duties as assigned
- Meet all departmental and company performance standards
- Comply with all applicable laws and regulations.
Administrative Assistant, Customer Service
RR Donnelley
Naperville, IL
01.2019 - 02.2020
- Administrative assistant duties revolve around managing and distributing information within an office
- Answering phones, taking memos and maintaining files, creating spreadsheets
- May also oversee sending and receiving correspondence, as well as greeting clients and customers.
Lead Night Auditor
My Place Hotels
North Aurora, IL
04.2018 - 01.2019
- Customer service includes handling the reservation process, welcoming guests and getting them checked into their rooms and responding to guests requests
- Doing some light cleaning and coordinating with other hotel workers to handle necessary end-of-day tasks
- Accounting duties include taking payments, reconciling accounts, preparing bills and balancing the front desk's cash drawer
- Standing at the front desk, walking around to rooms and sometimes lifting items.
Remote Customer Service Representative
Ecolab
Naperville, IL
01.2016 - 03.2018
- Respond to customer inquiries via phone and/or email or chat
- Process 60-100 inbound and outbound calls per day
- Process order literature requests, and applies information to our customers Maintain working knowledge of products accounts.
Customer Service Representative
Dyson
Aurora, IL
01.2015 - 12.2016
- Respond to customer inquiries via phone and/or email or chat
- Register customer for warranties and updating information
- Troubleshooting machines with customer via phone and setting up customers for repairs
- Performing iconic service to customers.
Administrative Assistant
Child Support Call Center - ILSDU
Carol Stream, IL
01.2009 - 01.2014
- Fielding telephone calls, receiving and directing visitors, Word processing, creating spreadsheets and presentations, and filing
- Extensive software skills, as well as Internet research abilities and strong communication skills
- Handled inbound and outbound calls in a high-volume call center, handling performing general clerical duties using programs like sybyl, salesforce, customer service and ext
- Doing other tasks far as payment history by fax and mail, updating information and resolving complaints.
Education
GED -
Regency Beauty Institute
Aurora, IL12.2016
College of Du Page
Glen Ellyn, IL12.2005
Skills
- Claims adjuster
- Front desk
- SAP
- Guest services
- Microsoft Outlook
- Microsoft Office
- Microsoft Excel
- Salesforce
- Customer service
- Chat
- Remote Work From Home
- Software Troubleshooting
- Account Reconciliation
- Word Processing
- Office Management
- Help Desk
- Call Center
- Live chat
- Customer support
- Microsoft Access
- Documentation review
- Computer literacy
- Order entry
- Accounts Receivable
- Insight
- Security
Assessments
- Customer service, Proficient, 07/01/21
- Customer focus & orientation, Proficient, 07/01/21
Personal Information
Title: Claims Specialists
Timeline
Sr Customer Care Advocate /Claims Specialist
MetLife
02.2022 - Current
Administrative Assistant, Customer Service
RR Donnelley
01.2019 - 02.2020
Lead Night Auditor
My Place Hotels
04.2018 - 01.2019
Remote Customer Service Representative
Ecolab
01.2016 - 03.2018
Customer Service Representative
Dyson
01.2015 - 12.2016
Administrative Assistant
Child Support Call Center - ILSDU
01.2009 - 01.2014
GED -
Regency Beauty Institute
College of Du Page