Bryant Voltaire
Brooklyn,NY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast paced working environment. Successfully works as part of a team to reach personal and business goals. Also, known for successfully handling escalated customer support issues. Productivity through close analysis of tasks. Proven history of increasing customer satisfaction. Motivational leader and organizational problem- solver with advanced supervisory, team building and customer service skills. Experience steeping into roles and quickly making positive changes to drive company success.
Overview
9
9
years of professional experience
Work History
Customer Experience Ambassador
Related Companies
07.2024 - Current
- Deliver exceptional service by providing outstanding guest experiences embodying our core values in every interaction
- Handle guest concerns with empathy, professionalism, and a positive attitude, ensuring a resolution that exceeds expectations.
- Engage with guests, offering information, promoting "The Edge", highlighting Hudson Yards and other New YOrk City attractions.
- Conducting operations such as line queues, ticket scanning, and assisting with elevator operations to ensure smooth guest flow.
General Manager
Gems Bar & Lounge
05.2019 - 07.2024
- Builded and maintain loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conduct corrective action planning to minimize long-term costs.
- Administered employee discipline through verbal and written warnings.
- Created schedules and monitor payroll to remain within budget.
- Supervise employees through planning, assignments and direction.
- Lead employee evaluations with constructive feedback to boost performance.
- Train employees on duties, policies and procedures.
- Recruit, interview, and hire qualified staff dor open positions.
- Enhance operational performance by developing effective business strategies, systems and procedures.
Assistant Manager
Extra Space Storage
11.2018 - 05.2019
- Handled inbound calls and assisted customers in front counter for trunk/trailer/storage reservations, sales and billing inquiries.
- Inputted customer information, printed contracts, collected payments and sent out equipments on local or one-way rentals.
- Performed clerical work and maintained files.
- Rented/ moved out storage units, conducted daily walk through of the facility, collection calls/collect payments.
- Conducted weekly staff meetings to review productivity.
- Provided training and development to team members to increase sales and customer service performance.
- Collaborated with auctioneers and staff to stage auction items and prepare audio equipment.
Drink King
Territory Sales Manager
03.2015 - 04.2018
- Traveled throughout assigned territory to visit regular and prospective customers to solicit orders.
- Compiled lists of prospective customers for use as sales leads.
- Created and delivered monthly business plans based on customer needs, goals, and objectives.
- Utilized and applied customer profitability and pricing models to negotiate customer agreements.
- Merchandised and restocked items to ensure sales.
- Expanded territory by successfully cold-calling retail leadership and negotiating profitable contracts.
Education
High School Diploma -
Norman Thomas High School
Brooklyn, NY01.2012
Skills
- Sales Monitoring
- Product and Service Knowledge
- Staff Training
- Managing Operations and Efficiency
- Team Building
- Problem Resolution
- Goal Setting
- Budget Management
- Training and Development
- Hiring and Onboarding
- Decision Making
- Customer Service Management
- Time Management
- Event Coordination
- Sales Promotion
Timeline
Customer Experience Ambassador
Related Companies
07.2024 - Current
General Manager
Gems Bar & Lounge
05.2019 - 07.2024
Assistant Manager
Extra Space Storage
11.2018 - 05.2019
Drink King
Territory Sales Manager
03.2015 - 04.2018
High School Diploma -
Norman Thomas High School
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