Detail-oriented professional with 11 years of customer service experience. Proven ability to document customer interactions, leading to enhanced operational efficiency and increased customer satisfaction.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Conduent
Bakersfield, California
06.2015 - Current
Resolved complaints through effective communication and problem-solving techniques.
Assisted customers with inquiries, delivering accurate product information and solutions.
Managed high call volumes while maintaining professionalism and empathy.
Maintained composure in stressful situations, diffusing tension to restore customer satisfaction.
Documented customer interactions in CRM system to enhance future service quality.
Utilized company software to track service requests and ensure timely responses.
Trained new staff on company policies and service procedures to ensure consistent customer experience.
Electrician's Assistant
Caltek Electric
Fresno
03.2014 - 06.2015
Followed electrical blueprints to facilitate outlet and fixture installations.
Supported electricians in wiring installations and repairs, contributing to safe and functional residential systems.
Measured and prepared necessary supplies for electrical tasks, ensuring timely project execution.
Maintained tools and equipment to uphold safety standards and functionality.
Worked with team to complete projects efficiently, enhancing overall workflow and collaboration.
Loss Prevention Specialist
DDs Discount
Bakersfield, California
01.2012 - 03.2014
Investigated incidents of theft or fraud, gathering evidence and reporting findings.
Monitored surveillance systems to identify suspicious activities, enhancing security measures against theft.
Trained staff in loss prevention techniques and safety protocols.
Engaged with customers, promoting a safe shopping environment and addressing safety concerns proactively.