Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bryant Walker

Bakersfield,CA

Summary

Detail-oriented professional with 11 years of customer service experience. Proven ability to document customer interactions, leading to enhanced operational efficiency and increased customer satisfaction.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Conduent
Bakersfield, California
06.2015 - Current
  • Resolved complaints through effective communication and problem-solving techniques.
  • Assisted customers with inquiries, delivering accurate product information and solutions.
  • Managed high call volumes while maintaining professionalism and empathy.
  • Maintained composure in stressful situations, diffusing tension to restore customer satisfaction.
  • Documented customer interactions in CRM system to enhance future service quality.
  • Utilized company software to track service requests and ensure timely responses.
  • Trained new staff on company policies and service procedures to ensure consistent customer experience.

Electrician's Assistant

Caltek Electric
Fresno
03.2014 - 06.2015
  • Followed electrical blueprints to facilitate outlet and fixture installations.
  • Supported electricians in wiring installations and repairs, contributing to safe and functional residential systems.
  • Measured and prepared necessary supplies for electrical tasks, ensuring timely project execution.
  • Maintained tools and equipment to uphold safety standards and functionality.
  • Worked with team to complete projects efficiently, enhancing overall workflow and collaboration.

Loss Prevention Specialist

DDs Discount
Bakersfield, California
01.2012 - 03.2014
  • Investigated incidents of theft or fraud, gathering evidence and reporting findings.
  • Monitored surveillance systems to identify suspicious activities, enhancing security measures against theft.
  • Trained staff in loss prevention techniques and safety protocols.
  • Engaged with customers, promoting a safe shopping environment and addressing safety concerns proactively.

Education

High School Diploma -

Highland High School
Bakersfield
06-2011

Skills

  • Product knowledge
  • Customer engagement
  • Problem solving
  • Attention to detail
  • Stress management
  • Conflict resolution

Timeline

Customer Service Representative

Conduent
06.2015 - Current

Electrician's Assistant

Caltek Electric
03.2014 - 06.2015

Loss Prevention Specialist

DDs Discount
01.2012 - 03.2014

High School Diploma -

Highland High School
Bryant Walker