Brionna Lynn Bryant
Brownsville,TX
Summary
Highly-motivated candidate with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Strategic professional offering proven leadership in creating comprehensive public relations and communications strategies to advance company's vision and goals. Flexible in different situations and dynamic conditions. Works great under extreme stress and deadlines.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Public Information Officer
Rancho Viejo PD
Brownsville, TX
02.2023 - Current
- Managed website content related to department news and announcements.
- Evaluated existing communication systems to identify areas of improvement.
- Prepared presentations on communication strategies for internal staff meetings.
- Ensured compliance with all applicable laws related to public communications efforts.
- Monitored social media platforms for relevant conversations concerning the organization's brand or mission statement.
- Created press releases, newsletters, brochures, and other promotional materials for events and programs.
- Provided guidance on best practices when communicating with customers through digital channels such as email, text messages.
- Participated in brainstorming sessions with teams from other departments regarding potential outreach opportunities.
Claims Administrator
Advance Call Center Technology
Harlingen, TX
05.2020 - 03.2024
- Provided customer service to clients via phone or email.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Developed forms and procedures to ensure efficient workflow processes.
- Prepared detailed reports summarizing claim activity for management review.
- Assisted in the development of new policies or procedures related to clerical operations when required.
- Researched discrepancies between submitted documentation and actual records to identify errors or omissions.
- Processed a high volume of claims efficiently while maintaining quality standards.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Administrator
Maximus Federal Services
Brownsville, TX
10.2018 - 05.2020
- Researched, identified, and resolved customer issues quickly and efficiently.
- Conducted regular quality assurance checks on customer service processes and procedures.
- Performed various administrative duties such as filing paperwork or preparing documents for management review.
- Provided technical assistance to internal teams when required.
- Followed up with customers after issue resolution to ensure satisfaction levels are met.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Resolved escalated customer complaints and disputes over the phone or via email.
- Provided training to new call center agents on the phone system, customer service protocols and procedures.
- Facilitated individual coaching sessions with CSRs to realign productivity goals.
- Actively sought out new ways to increase efficiency within the call center environment through technology updates or process changes.
Customer Service Representative
Boost Mobile
Brownsville, TX
04.2018 - 10.2018
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Technical Lead
Hughes Net/Teleperformance
Brownsville, TX
03.2017 - 04.2018
- Troubleshot and resolved issues related to networks, systems, applications, hardware.
- Performed backups and restorations of data from various sources including databases and file servers.
- Ensured compliance with organizational policies related to information security standards.
- Responded promptly to service requests received via telephone calls or emails.
- Resolved problems reported by users through helpdesk ticketing system or direct contact.
- Created detailed project plans with timelines, deliverables, and resources needed.
- Analyzed system performance metrics to identify areas of improvement.
Education
Associate of Arts - Criminal Justice
Texas Southmost College
05-2024
Bachelor of Science - Philosophy
The University of Texas Brownsville And Texas Southmost College
Skills
- Business Administration
- Process Monitoring and Improvement
- Adaptability and Flexibility
- Idea Development and Brainstorming
- Complex Problem-Solving
- Data Entry
- Call Management
- Investigation leadership
- Work Coordination
- File Management
- Communications strategies
- Microsoft Word
- Power Point
- Goal-Oriented
Affiliations
- Report Writing
- Book worm
- Library Volunteer Host
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Limited
Accomplishments
- Honorable College Graduate
- Reading and Writing Skills
- Oral Communication
Certification
- Customer Service Professional
- Report Writing Certified
- Oral Communications Certified
- Speech Certified
- TCOLE LICENSE
Social Media Savvy
- Social Media Savvy
- Advocate for community awareness
Timeline
Public Information Officer
Rancho Viejo PD
02.2023 - Current
Claims Administrator
Advance Call Center Technology
05.2020 - 03.2024
Administrator
Maximus Federal Services
10.2018 - 05.2020
Customer Service Representative
Boost Mobile
04.2018 - 10.2018
Technical Lead
Hughes Net/Teleperformance
03.2017 - 04.2018
Associate of Arts - Criminal Justice
Texas Southmost College
Bachelor of Science - Philosophy
The University of Texas Brownsville And Texas Southmost College
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