Hi, I’m
Bryante' Craig
Charlotte,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
years of professional experience
Work History
TD BankCharlotte, NC
Banking Associate
08.2023 - Current
Job overview
- Boosted client satisfaction by efficiently addressing and resolving customer inquiries and concerns.
- Enhanced operational efficiency by streamlining banking processes and implementing improvements to workflow systems.
- Increased cross-selling opportunities through proficiently identifying client needs and recommending appropriate financial products.
- Fostered strong client relationships, providing personalized service and maintaining open communication channels.
- Implemented effective cash handling policies that minimized discrepancies between recorded transactions and actual balances held at the end of each business day.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
Woodforest BankAberdeen, NC
Retail Banker
11.2022 - 07.2023
Job overview
- Developed strong relationships with clients, creating lasting connections that contributed to business growth.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
- Supported branch operations by performing various administrative tasks such as filing, data entry, and report generation as needed.
- Executed wire transfers, stop payments and account transfers.
- Calculated fees due, interest and change for customer transactions.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
Siemens HealthineersCary, NC
Order Processing Representative (Contractor)
04.2022 - 10.2023
Job overview
- Reduced order discrepancies with diligent attention to detail in reviewing purchase orders and verifying product information.
- Managed high-volume data entry tasks for accurate input of customer orders into the company''s database system.
- Resolved customer complaints professionally, providing prompt solutions to maintain positive customer relationships.
Capgemini (Contractor)Remote
Insurance Verification Specialist
07.2021 - 03.2022
Job overview
- Supported timely claims processing by submitting accurate and complete documentation to insurance companies.
- Reduced errors in billing by accurately maintaining patient records with updated insurance information.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
Fort Bragg Harley Davidson Fayetteville, NC
Sales Associate
06.2020 - 07.2021
Job overview
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Strayer UniversityWashington, DC
Bachelor Of Criminal Justice from Criminology
West Charlotte High SchoolCharlotte, NC
Diploma from General Studies
06.2016
Skills
- Wealth Management
- Payment Processing
- Branch operations
- Audit Support
- Customer Service
Timeline
Banking Associate
TD Bank
08.2023 - Current
Retail Banker
Woodforest Bank
11.2022 - 07.2023
Order Processing Representative (Contractor)
Siemens Healthineers
04.2022 - 10.2023
Insurance Verification Specialist
Capgemini (Contractor)
07.2021 - 03.2022
Sales Associate
Fort Bragg Harley Davidson
06.2020 - 07.2021
Strayer University
Bachelor Of Criminal Justice from Criminology
West Charlotte High School
Diploma from General Studies