Dedicated leader with a track record in employee training and operational excellence. Known for effective communication and problem-solving skills, consistently contributing to improved workflows and high customer satisfaction.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Crew Lead
Faith Technologies, Inc.
Shawnee, Kansas
08.2025 - Current
Supervised daily operations and ensured adherence to safety protocols.
Trained and mentored team members on equipment usage and best practices.
Coordinated project schedules to streamline workflow and allocate resources effectively, ensuring timely project completion.
Facilitated team meetings to improve communication and collaboration among staff, fostering a more cohesive work environment.
Implemented process improvements that streamlined task execution, contributing to smoother operations.
Trained new hires on job responsibilities, safety protocols, and company policy.
Conducted regular inspections to maintain quality standards and compliance.
Coordinated with other departments within the organization to ensure efficient operations.
Collaborated with senior management on strategic initiatives that would improve productivity.
Maintained high standards of customer service during peak hours.
Electrical Ground Hand
Davis H. Elliot
Broken Arrow, Oklahoma
05.2024 - 08.2025
Operated heavy machinery for material handling and site preparation.
Followed safety protocols to maintain a secure work environment.
Coordinated transportation and storage of materials to support timely project execution. for delivery and storage of materials on-site.
Performed routine inspections of tools and equipment to ensure operational readiness.
Collaborated with team members to ensure efficient workflow processes.
Supported project leads by documenting daily activities and progress reports.
Trained new employees on safety practices and operational procedures.
Proposed innovative ideas and solutions to improve team processes and outcomes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assistant Sales Manager
O'Reilly Auto Parts
Coweta, Oklahoma
01.2023 - 05.2024
Managed a team of sales representatives by providing guidance, training, and support.
Assisted in training new sales associates on product knowledge and customer service techniques.
Taught new associates sales tactics and performance improvement techniques.
Resolved customer inquiries and complaints efficiently to improve satisfaction rates.
Resolved escalated customer inquiries or complaints in a timely manner.
Supported the store manager in daily operational tasks and team management activities.
Managed inventory levels to ensure availability of popular automotive parts and accessories.
Communicated with suppliers to maintain strong relationships and ensure timely deliveries.
Opened and closed store daily, ensuring proper security and cash handling procedures were followed., set up registers and secured cash.