Bryce Alfonso
Phoenix,Arizona
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
General Manager
Crunch Fitness
Phoenix, AZ
2020 - Current
- Execute procedures and standards to attract new members, increase revenue, resulting in growth in membership base.
- Perform needs assessments weekly to process existing strengths and prevent business slow leaks.
- Coordinate custom services
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Identified and met customer needs, negotiated and closed account negotiations with high success rate.
- Developed and maintained relationships with customers and suppliers through account development.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Customer Service Representative/Call Center
Salt River Project
- Perform general clerical tasks and administrative responsibilities as needed
- Respond to all inquiries and requests in a timely manner
- Operate phone system
- Screen and answer calls, emails, and correspondence with professionalism and in a timely manner
Education
Bachelor of Science - Business
Arizona State University
Tempe05.2024
Estrella Mountain Community College
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Westview High School
05.2015
Skills
- Program Leadership
- Database Management
- Customer Account Management
- Transactions Reconciliation
- Corporate Policies and Procedures
- Problem Resolution
Timeline
General Manager
Crunch Fitness
2020 - Current
Bachelor of Science - Business
Arizona State University
Estrella Mountain Community College
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Westview High School
Customer Service Representative/Call Center
Salt River Project
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