Angel Espinoza
Riverside,CA
Summary
Dynamic and results-driven candidate with proven success in leading comprehensive business operations and driving revenue growth. Strategic thinker and decisive leader passionate about enhancing customer satisfaction and operational excellence. Skilled at optimizing team performance, implementing process improvements, and fostering collaborative environments to achieve measurable business outcomes. Adept at solving complex challenges and delivering sustainable improvements in fast-paced settings.
Overview
10
10
years of professional experience
Work History
General Manager
GO Car Wash
Moreno Valley, CA
08.2023 - Current
- Grew unlimited wash memberships by 50% within 6 months, exceeding company sales goals and boosting customer retention.
- Reduced operational costs by 20% by streamlining inventory management, scheduling, and maintenance processes.
- Ranked in the Top 3 out of 100+ company sites every quarter for sales and operational performance, setting a consistent benchmark for excellence.
- Collaborated with underperforming locations across the region to improve operational processes and sales strategies, resulting in an average 25% increase in revenue and 20% improvement in labor efficiency
PROGRAM DIRECTOR
Pma Franchise
05.2021 - 07.2023
- Increased membership by 22% above target margin through strategic program development and community engagement.
- Appointed as the youngest Program Director in company history, overseeing operations for two high-performing locations.
- Provided strategic leadership and direction for program operations, contributing to a 15% improvement in participant retention and enhanced program satisfaction scores.
- Recruited, trained, and developed staff and volunteers, resulting in a significant uplift in team performance and program quality
DISTRICT MANAGER
PFS Investments
Vista, CA
06.2015 - 08.2019
- Supervised daily operations across 3 high-volume locations, maintaining 95%+ compliance with company quality standards and operational procedures
- Provided expert guidance to high-caliber clientele, earning repeat business and referrals through trusted, personalized service
- Partnered with district managers to implement targeted performance strategies, resulting in a 40% increase in team productivity and a 30% improvement in employee satisfaction scores.
- Fostered strong, productive relationships with store and field leadership to support alignment, communication, and operational success
Education
Architecture
Palomar College
San Marcos, CABusiness Administration And Management
University of California - Berkeley
San Francisco, CADiploma - undefined
Vista High School
Vista, CASkills
- People Leadership
- Revenue Growth
- Business Management
- Budget Coordination
- Program Leadership
- Business Oversight
- Voice Communications
- Relationship Building
- Performance Standards and Analysis
- Customer Service
- Organizational Leadership
- Social Media Marketing
- Business Management & Development
- Budgeting & Cost Control
- KPI Monitoring & Financial Performance Tracking
Timeline
General Manager
GO Car Wash
08.2023 - Current
PROGRAM DIRECTOR
Pma Franchise
05.2021 - 07.2023
DISTRICT MANAGER
PFS Investments
06.2015 - 08.2019
Architecture
Palomar College
Business Administration And Management
University of California - Berkeley
Diploma - undefined
Vista High School