Zachary Dowden
San Juan,United States
Summary
Results-driven restaurant and operations manager with over 10 years of experience in food service, team leadership, and day-to-day business operations. Proven ability to manage staff scheduling, payroll, inventory control, and financial processes including cash handling and P&L tracking. Strong leader focused on maintaining high standards of customer service, operational efficiency, and team performance. Experienced in fast-paced environments with a track record of improving workflow, ensuring product accountability, and delivering consistent service quality.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Union Drafthouse
McAllen, TX
02.2025 - 09.2025
- Led daily operations for a high-volume restaurant, generating approximately $10,000 in daily sales while maintaining service quality and efficiency
- Managed hiring, onboarding, scheduling, and payroll for a team of 25 employees, ensuring proper staffing and performance
- Oversaw inventory control and ordering processes, maintaining strict accountability and minimizing waste and loss
- Maintained compliance with health, safety, and alcohol regulations while enforcing company standards
- Coordinated facility maintenance and managed external vendors to resolve operational issues quickly and efficiently
Salary Assistant Manager
Wing Daddy's
McAllen, TX
07.2024 - 02.2025
- Managed daily restaurant operations, ensuring smooth service flow, adherence to company standards, and consistent customer satisfaction
- Oversaw inventory control, including ordering, receiving, and maintaining PAR levels to support optimal product availability and minimize waste
- Created and maintained staff schedules, ensuring proper coverage while managing labor efficiency and business needs
- Executed operational procedures by following order guidelines, maintaining product mix, and supporting overall store performance
Line Cook
Texas Roadhouse
McAllen, TX
04.2021 - 07.2024
- Controlled the pace and flow of the kitchen and ensured all orders were sold at appropriate times.
- Ensured food met all serving sizes, quality standards, and recipe specifications.
- Maintained a clean and sanitary workstation, ensuring proper food storage, labeling, and handling procedures.
- Performed well under pressure in a high-volume, team-oriented setting to meet, fast-paced service goals.
Food Service Manager
Wing Daddy's Sauce House
Pharr, TX
11.2020 - 04.2021
- Managed daily restaurant operations, including cash handling, deposits, and overall financial accountability
- Oversaw inventory control, product ordering, and stock levels to ensure efficient operations and reduce waste
- Conducted monthly inventory audits and analyzed sales data to support P&L tracking and improve profitability
- Created and managed staff schedules while leading team meetings to maintain performance and communication
- Supervised front-of-house and kitchen staff to ensure high-quality service, efficient order flow, and guest satisfaction
Server/Bartender
Texas Roadhouse
McAllen, TX
10.2018 - 11.2020
- Delivered high-volume food and beverage service while maintaining exceptional guest satisfaction in a fast-paced restaurant environment
- Prepared and served alcoholic and non-alcoholic beverages in compliance with safety laws while supporting both bar and dining room operations
- Utilized POS systems to accurately process orders, payments, and cash handling, ensuring balanced drawers and minimal errors
- Provided attentive, guest-focused service by recommending menu items, upselling specials, and resolving concerns promptly
- Maintained cleanliness, organization, and inventory standards while collaborating with team members to ensure efficient service flow
Aircraft Maintenance Technician
US Navy
Chicago, IL
02.2018 - 07.2018
- Diagnosed malfunctions using technical manuals, schematics, and diagnostic equipment, and executed timely repairs
- Maintained detailed maintenance logs, service records, and compliance documentation in accordance with Navy and FAA standards
- Operated and maintained ground support equipment and tools used in aircraft servicing and repair
- Ensured strict adherence to safety protocols, quality control standards, and military regulations during all maintenance procedures
Education
High school diploma or GED -
PSJA High School
San Juan, TXAssociate of Arts -
South Texas College
McAllen, TX04.2026
Skills
People Leadership
Data Analysis & Reporting
Budgeting & Cost Control
Inventory Management
KPI / Performance Tracking
Training & Mentoring
Strategic Planning
Regulatory Compliance
Certification
- Driver's License
- Class C Texas Driver's License
- CPR & First Aid
Languages
English - Expert
Spanish - Intermediate
Military Service
- Branch: United States Navy
- Service Country: United States
- Rank: Seaman Recruit
- February 2018 to July 2018
- I briefly served in the US Navy and was medically discharged shortly after joining the forces.
Timeline
General Manager
Union Drafthouse
02.2025 - 09.2025
Salary Assistant Manager
Wing Daddy's
07.2024 - 02.2025
Line Cook
Texas Roadhouse
04.2021 - 07.2024
Food Service Manager
Wing Daddy's Sauce House
11.2020 - 04.2021
Server/Bartender
Texas Roadhouse
10.2018 - 11.2020
Aircraft Maintenance Technician
US Navy
02.2018 - 07.2018
High school diploma or GED -
PSJA High School
Associate of Arts -
South Texas College