Results-driven Service Manager with expertise in operations management and team leadership. Proficient in logistics coordination and customer service, ensuring efficient workflows and high customer satisfaction.
Overview
6
6
years of professional experience
Work History
Service/Site Manager
Ameritech Windows and Doors
Denver, Colorado
09.2024 - Current
Manage daily operations of service department, including intake, scheduling, and completion of customer service requests.
Perform hands-on repairs and serve as backup installer for single-window projects when needed.
Oversee site logistics: receive and process deliveries of windows/doors, coordinate dumpster services, and maintain a clean, organized warehouse.
Ensure efficient workflow by balancing administrative responsibilities with on-site technical work.
Team Leader
Junk Genius
Englewood, Colorado
03.2023 - 07.2024
Manage teams and coordinate daily appointment schedules to ensure on-time project completion.
Oversee maintenance and upkeep of company vehicles, minimizing downtime and extending fleet lifespan.
Lead relief crews to support teams running behind schedule, maintaining customer satisfaction and project timelines.
Installer
Gravinas Window and Door
Englewood, Colorado
02.2020 - 06.2024
Began as a helper responsible for site preparation, heavy lifting, and cleanup; quickly promoted to an installer role at age 18.
Performed full window installations, including shimming, insulating, and sealing for proper fit and energy efficiency.