Bryce Catmull
Clinton,Utah
Summary
Experienced lead desktop support specialist with expertise in designing, configuring, and troubleshooting networked devices. Possessing current certifications in CompTIA Security+, Network+, and A+. Passionate about computer installation, maintenance, and repair, and dedicated to providing exceptional user support. Recognized for meticulous and thorough work approach, committed to delivering outstanding customer service.
Overview
14
14
years of professional experience
Work History
Lead Desktop Support Specialist
VAREX IMAGING
Salt Lake City
01.2017 - Current
- Image, setup, and deploy laptops/desktops and peripherals for users
- Maintain inventory of all computers, spec new systems
- Manage OS customizing, patching and app deployment using Tanium (was SCCM)
- Work closely with security team to alleviate any vulnerabilities
- Maintain virtual computers for production and offsite users, using VMware and Horizon
- Provide user support and troubleshooting through walk-in and ticketing system with excellent customer service
- This includes password resets, account access, and iOS and Android phone setup for email and other apps
- Maintain printers, printer server, and video conference room equipment.
Production Operator/Painter/Assembler
ORBITAL ATK (now NORTHRUP GRUMMAN)
Clearfield
01.2015 - 01.2017
- Applied paint and coatings on composite parts for military aircraft
- Installed hardware components using various bonding procedures.
Technician/Painter/Shipping and Receiving
FALK RENEW
Salt Lake City
01.2011 - 01.2014
- Disassembled, inspected, rebuilt, and tested reduction gearboxes of all sizes for the mining industry
- Head of Shipping and Receiving department and managed the ordering of all tools and shop supplies.
Education
Information Technology/Cybersecurity -
Davis Applied Technology College
Kaysville, Utah05.2017
Automotive Repair and Refinishing -
Salt Lake Community College
Salt Lake City, Utah05.2003
Skills
- Azure and AD
- Excellent mechanical skills
- Intune
- Awesome troubleshooting and diagnosing skills
- SCCM
- VMware
- Cautious, meticulous, and detailed oriented
- On time and reliable
- IOS and Android
- Very personable and easy to get along with
- Windows 7/10/11
- Tanium, Automox, SafeID, and other tools
- Happy and positive attitude
- Great at reading instructions, diagrams, and blueprints
Certificatesandawards
- CompTIA Security +
- CompTIA Network+
- MTA Networking Fundamentals
- Modern Desktop Administrator (In process)
- CompTIA A+
- National Technical Honor Society
- CompTIA Strata IT
- U of U High School Computing Institute 05/01/97
Timeline
Lead Desktop Support Specialist
VAREX IMAGING
01.2017 - Current
Production Operator/Painter/Assembler
ORBITAL ATK (now NORTHRUP GRUMMAN)
01.2015 - 01.2017
Technician/Painter/Shipping and Receiving
FALK RENEW
01.2011 - 01.2014
Information Technology/Cybersecurity -
Davis Applied Technology College
Automotive Repair and Refinishing -
Salt Lake Community College