Overview
Work History
Timeline
Summary
Education
Skills
Work Availability
Languages
Certification
Accomplishments
Training
Technical Skills
AssistantManager

Ajit Khanal

Dumfries,VA

Overview

15
15
years of professional experience
1
1
Certificate

Work History

Desktop Engineering and Automation Specialist

FHI360
09.2022 - Current
  • Company Overview: A global development organization
  • Lead the system administration for more than 5000 users using Active Directory management, Azure AD, and Microsoft Exchange
  • Collaborate with team to Administer Intune, Microsoft Teams, and Entra for Identity with assurance that your organization remains secure and compliant
  • Designed and developed automated PowerShell Scripts to automate user administration, software installation, and system monitoring
  • Reduce the manual workload involved by at least 20% and above
  • Perform Application testing, verification and mass deployments through the Microsoft Intune
  • Manage Cloud Printing system and automated installation for overall organization devices, including Secure print feature for sensitive documents
  • Assist the team for the deployment of Teams Phone System and manage it regularly
  • Participate and collaborate with cross teams to perform Hybrid to Cloud migration of user devices
  • Create and develop the SOPs to share or train the IT team about specific IT related task handling
  • Use the Industry tools like Azure, Intune, Nexthink, Active Directory and Jira tools to analyze devices, application status, Projects and policies to maintain smooth IT operation
  • A global development organization

User Support Associate L3

FHI360
02.2020 - 09.2022
  • Company Overview: A global development organization
  • Provided Second level technical assistance in resolving complex hardware, software, network, and application end-user problems
  • Incident escalation, after proper troubleshooting, diagnosis, and resolution, should be done according to targeted SLA
  • Deploy, configure, and manage systems such as Windows Operating System and applications such as Office 365, Exchange, and others
  • Escalate of open issues to the L3 Support, Development, or Network Teams-whichever is applicable-by working in cross-functional teams
  • Document in detail all the troubleshooting actions taken, the solution found, and ticket closure using the service management system-Cherwell
  • Assisted users, using remote support tool like Teams Viewer or Bomgar
  • Perform the periodic maintenance and updates of M365 applications-licensing management, group management, security role assignment for all users
  • Assisted with the SharePoint Site and OneDrive migrations across the organization from Hybrid to Cloud
  • Troubleshooting and resolving the end-user problems with the M365 application: email configuration, mailbox delegation, Teams functionality, SharePoint permissions
  • Assisted with the Conference Rooms Setup, Room account creation, Meeting setup and AV System
  • A global development organization

User Support Associate L2

FHI360
09.2016 - 02.2020
  • Company Overview: A global development organization
  • Provided technical support for end users and assist with hardware, software and network related issues
  • Responded to service request came through calls, email and ticketing system called Cherwell
  • Assisted with setup, configuration and deployment of new workstation, laptops devices
  • Triaged and escalated complex technical issues to the Level 3 (L3) support team for resolution.
  • Delivered remote support using tools such as Team Viewer and BeyondTrust (formerly Bomgar).Assisted with Meeting Room devices setup like TV, meeting devices, microphone and speakers
  • A global development organization

Sales Associate

Walmart Inc.
07.2015 - 09.2016
  • Provide excellent customer service - greet customers and ascertain what each customer wants or needs
  • Describe merchandise and explain the use, operation, and care of merchandise to customers
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  • Inventory stock and requisition new stock
  • Ticket, arrange, and display merchandise to promote sales
  • Collaborate with team to accomplish daily goals and tasks

IT Associate

Lutheran World Federation Nepal
08.2013 - 02.2015
  • Performed equipment and network installation, peripheral connections, user and network software installation, and /or deletion as required
  • Manage Active Directory and user security
  • Provided on-the-job training as needed and assisted users and new personnel to ensure proper operation of equipment and systems
  • Provided troubleshooting, repairs, and support to users to maintain full functionality of equipment and systems like printers, fax, laptops, computers, scanners
  • Provided hardware and software application assistance
  • Resolved hardware/software interface interoperability problems
  • Implemented security procedures and tools, managed accounts, network rights
  • Planned, implemented& administered systems for acquisition, storage, & retrieval of data
  • Assess all the IT assets; prepare IT Plan and Budget of Regional Office per year
  • Conduct Training and orientation for the refugees at camps
  • Win 7, Vista, 8, 8.1, and Server 2003 and 2008 experiences

IT Manager

Go Autocare Pvt. Ltd.
11.2010 - 08.2013
  • Install, configure and update Operating Systems (XP, Win7, Server 2003/2008, Linux)
  • Maintain and handle LAN, WAN, and Internet connectivity
  • Manage and check data in Oracle-based software 'Autodeal'
  • Configuring and Maintaining Antivirus Software
  • Configure and backup outlook mail data
  • Troubleshoot Hardware and Network related Issues and replace part of the computer
  • Install, maintain and configure network printers
  • Work with CCTV cameras and ensure smooth working of devices
  • Configure and Supply reports from the database
  • Plan and procure IT Related goods for Office

System Officer

Shangrila Microsystem Pvt. Ltd.
11.2009 - 11.2010
  • Software Testing and Quality Check
  • Work with Oracle Database 10g Server/Client version
  • Teach end-users how to connect to applications and train them on basic application usages such as Outlook, Excel, or Word
  • Assist new hires with logging in and obtaining appropriate access
  • Update documentation to record new equipment installed, new sites, and changes to computer configurations
  • Maintain an inventory of laptops, workstations, servers, and network hardware
  • Analyze and Update IT Equipment such as Computer, Printer, and Scanner of Respective Offices
  • Help for the establishment of Network System in Entire Office Section
  • Work on projects associated with Desktop support-related tasks (i.e., monthly reports, burning customer DVDs, rolling out OS/software upgrades, new products, office moves, etc.)
  • Install and Update anti viruses in all computers in DDC, DAO, and Municipality
  • Provide General training for computer operation
  • Provide training on the application for government office automation
  • Ensure proper maintenance of electrical/electronic devices and hardware Resource Management
  • Provide Remote Support service using remote support tools

Timeline

Desktop Engineering and Automation Specialist

FHI360
09.2022 - Current

User Support Associate L3

FHI360
02.2020 - 09.2022

User Support Associate L2

FHI360
09.2016 - 02.2020

Sales Associate

Walmart Inc.
07.2015 - 09.2016

IT Associate

Lutheran World Federation Nepal
08.2013 - 02.2015

IT Manager

Go Autocare Pvt. Ltd.
11.2010 - 08.2013

System Officer

Shangrila Microsystem Pvt. Ltd.
11.2009 - 11.2010
  • Collaboration Communications Systems Engineer Associate, MS-721, 10/01/24, Microsoft Corporation
  • Certified Nexthink Associate, 04/01/24, Nexthink Corporation
  • Microsoft Azure Administrator, AZ-104, 12/01/22, Microsoft Corporation
  • Managing Microsoft Teams, MS-700, 12/01/21, Microsoft Corporation
  • Microsoft Azure Fundamentals, AZ-900, 12/01/20, Microsoft Corporation
  • Microsoft 365 Fundamentals, MS-900, 07/01/20, Microsoft Corporation
  • Designing Security for a Microsoft Windows Server 2003 Network, 298, 08/01/12, Microsoft Corporation
  • Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure, 294, 10/02/11, Microsoft Corporation
  • Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure, 293, 09/01/11, Microsoft Corporation
  • Microsoft Internet Security and Acceleration Server 2006, Configuring, 351, 09/01/09, Microsoft Corporation
  • Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure, 291, 08/01/09, Microsoft Corporation
  • Managing and Maintaining a Microsoft Windows Server 2003 Environment, 290, 05/01/09, Microsoft Corporation
  • Installing, Configuring, and Administering Microsoft Windows XP Professional, 270, 06/01/08, Microsoft Corporation

Master of Science - Information Technology

Punjab Technical University

Bachelor of Business Studies -

Tribhuban University

Summary

As an IT Specialist at FHI 360, I have led the desktop engineering and automation team for over seven years, implementing cloud solutions like Microsoft 365 and Azure to enhance efficiency and security. With an MSc in IT from Punjab Technical University and a BBS from Tribhuvan University, I have also earned certifications including ITIL Foundation, Microsoft 365 Certified Fundamentals, Azure Administrator, Microsoft Teams, and NexThink Associate. Passionate about technology, I continuously seek to learn and apply new skills to solve real-world challenges while fostering collaboration and innovation.

Education

Master of Science - Information Technology

Punjab Technical University
Chandigadh
11.2014

Bachelor of Business Studies -

Tribhuban University
Kathmandu
08.2007

Skills

  • PowerShell
  • Active Directory
  • Azure AD
  • Group Policy
  • Entra Administration
  • Exchange
  • Microsoft Azure
  • Microsoft 365
  • VMware
  • Hyper-V
  • Azure
  • Security Compliance Tools
  • MFA
  • Intune Management
  • Microsoft Teams
  • Window Server
  • Patch Management
  • Cloud Print Services
  • IT governance
  • IT compliance
  • ITIL framework
  • Cloud computing
  • Remote support
  • BYOD program administration
  • Desktop support
  • Incident management
  • TCP/IP
  • Agile methodology

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Full Professional
Nepali
Native or Bilingual
Hindi
Full Professional

Certification

  • Collaboration Communications Systems Engineer Associate, MS-721, 10/01/24, Microsoft Corporation
  • Certified Nexthink Associate, 04/01/24, Nexthink Corporation
  • Microsoft Azure Administrator, AZ-104, 12/01/22, Microsoft Corporation
  • Managing Microsoft Teams, MS-700, 12/01/21, Microsoft Corporation
  • Microsoft Azure Fundamentals, AZ-900, 12/01/20, Microsoft Corporation
  • Microsoft 365 Fundamentals, MS-900, 07/01/20, Microsoft Corporation
  • Designing Security for a Microsoft Windows Server 2003 Network, 298, 08/01/12, Microsoft Corporation
  • Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure, 294, 10/02/11, Microsoft Corporation
  • Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure, 293, 09/01/11, Microsoft Corporation
  • Microsoft Internet Security and Acceleration Server 2006, Configuring, 351, 09/01/09, Microsoft Corporation
  • Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure, 291, 08/01/09, Microsoft Corporation
  • Managing and Maintaining a Microsoft Windows Server 2003 Environment, 290, 05/01/09, Microsoft Corporation
  • Installing, Configuring, and Administering Microsoft Windows XP Professional, 270, 06/01/08, Microsoft Corporation

Accomplishments

Zoom SSO Implementation: Deployed Zoom Single Sign-On (SSO)
integrated with Microsoft 365 to streamline authentication and improve
security.

Cloud Printing Deployment: Rolled out Microsoft Cloud Printing
across all US offices and initiated pilot programs in international offices
(Senegal, Rwanda, and Indonesia).

Application Remediation: Identified and removed legacy Java
applications through automated scripting, achieving $32,000 in annual
cost savings.

Conference Room Systems: Upgraded meeting rooms with Microsoft
365-integrated collaboration tools to enhance team productivity.

Ongoing Project: Automating large-scale software deployment
processes to reduce manual workload and improve operational
efficiency.

Accounts and Devices Cleanup: Spearheaded a cleanup initiative for
6,000+ inactive user accounts and 2,000+ obsolete devices using
industry-standard tools including Azure Active Directory (AAD),
Microsoft Intune, and PowerShell scripting, enhancing system security
and optimizing resource allocation.

Training

  • Communication and Interpersonal Skills for Technical Professionals, AMA
  • HDI Support Center Analyst, HDI
  • Win10 Troubleshooting, Global Knowledge

Technical Skills

PowerShell, Active Directory, Azure AD, Group Policy, Entra, Exchange, Microsoft Azure, Office 365, VMware, Hyper-V, Virtual Machines: Azure, Security Compliance Tools, MFA, Intune, Microsoft Teams, Window Server, Patch Management, Cloud Print Services
Ajit Khanal