Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
Generic

Muskaan Arora

Gainesville,U.S.

Summary

Dynamic and results-driven IT professional with a solid background in Information Technology and Project Management. Recognized for a proactive approach in leveraging technical proficiency with hardware and software configurations, data analysis, and advanced problem-solving skills. Proficient in utilizing tools such as Service Now, Lansweeper, and Microsoft 365 products. Known for streamlining IT operations and leading technical projects with a keen focus on upholding technological standards and security practices. With a track record in multitasking and exceptional time management, I am well-equipped to contribute to and excel in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Desktop Support Specialist

INOVA
Fairfax, VA
12.2023 - Current
  • Managed the process of creating and resolving ServiceNow tickets for a range of issues including hardware, software, and network.
  • Managed BitLocker encryption across multiple devices.
  • Troubleshot more than 500 devices facing domain trust issues, BSOD, BIOS errors, and booting problems while implementing CrowdStrike.
  • Reimaged devices by accessing BIOS and configuring network boot settings for streamlined system restoration and deployment.
  • Set up and configured new hardware, including computers, printers, and network devices.
  • Verified IP addresses and serial numbers of devices to guarantee correct configuration.
  • Tracked, monitored, and managed assets and issues efficiently using Lansweeper.
  • Demonstrated expertise in conducting Beaker testing and Total Data Refresh (TDR) on the Epic System
  • Implemented quality assurance measures and optimized Epic System printers for accurate specimen label printing.
  • Proficient in generating comprehensive IT asset inventory reports using Microsoft Excel.
  • Collaborated effectively with IT teams, department heads, and end-users to understand requirements and ensure alignment with organizational goals.
  • Investigated root causes of system errors using debugging tools, such as log files or packet sniffers.
  • Coordinated with vendors on service requests such as repairs or replacements of defective equipment.
  • Installed patches and upgrades on a regular basis as part of ongoing maintenance efforts.
  • Provided technical support for troubleshooting issues related to security systems and networks.

Project Coordinator

Trigent Solutions, Inc.
Chantilly, VA
03.2022 - 12.2023
  • Managed IT inventory, ensuring accurate tracking and maintenance of hardware and software assets
  • Assisted with packing and shipping of employee laptops
  • Created CMMI compliant IT artifacts: Risk Management, Configuration Management, Quality Management, Project Management, Requirements Management, etc
  • Worked with federal clients such as IRS, NSF, and SBA
  • Assisted VP and Project Managers in performing project tasks
  • Successfully onboard and offboard employees
  • Supported the development of monthly performance reports using Excel
  • Thoroughly reviewed candidates' submitted security documents for adherence to guidelines and requirements
  • Managed project activities, resources, and information while overseeing progress, mitigating risks, and implementing corrective measures
  • Developed schedules, budgets, and resource plans, creating financial reports, facilitating meetings, and coordinating team efforts.

Electronics Associate

Walmart Tech
Chesterfield, VA
11.2020 - 05.2021
  • Created sales presentations and seminars to showcase product features and advantages
  • Provided customer service support for transactions and inquiries
  • Worked in tech sales and managed inventory
  • Addressed and resolved guest issues with tech products
  • Generated detailed reports on system performance
  • Maintained accurate spreadsheets across multiple systems
  • Managed high-volume telemarketing operations using client management software.

Education

B.S in Information Technology -

George Mason University
Fairfax, VA

Skills

  • Active Directory Management
  • ServiceNow
  • Operating Systems
  • IT Management
  • Imaging
  • PowerShell
  • Python, Javascript, HTML
  • SQL
  • Web Development
  • Cybersecurity
  • Microsoft Office 365
  • Networking
  • Problem Resolution
  • Patch management
  • Technical Support
  • Training and mentoring

Certification

CompTIA Security+

AWS Cloud Practitioner

Projects

Disk Imaging and Analysis: Expertly created and analyzed disk images from various storage devices using industry-standard tools like FTK Imager and Autopsy. Gained hands-on experience in extracting and scrutinizing files, metadata, and a wide range of digital artifacts. Proficient in recovering deleted files, dissecting file system metadata, and uncovering hidden or fragmented files, all critical skills in forensic investigations and cybersecurity.

Timeline

Desktop Support Specialist

INOVA
12.2023 - Current

Project Coordinator

Trigent Solutions, Inc.
03.2022 - 12.2023

Electronics Associate

Walmart Tech
11.2020 - 05.2021

B.S in Information Technology -

George Mason University

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Muskaan Arora