Robert Alejandria
Orlando,FL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dependable Desktop Support employee with 5 years of helpdesk experience. Successfully assists end-users with complex technical issues. Able to clearly communicate and professionally handle wide-ranging questions. Talented at discerning root causes and deriving solutions even with minimal information and physically restricted system access. Expertly handles installations, configurations and troubleshooting to support nonstop hardware, software and peripheral operation. Logs technology inventory to guarantee nonstop operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
SENIOR IT DESKTOP SUPPORT SPECIALIST
Douglas Elliman Real Estate
New York, NY
06.2018 - Current
- Use of Microsoft Entra ID (formerly Azure Active Directory) Administer Active Directory to manage user access, ensuring secure and efficient connectivity to network resources and maintaining precise control over account permissions and activities
- Administer and configure multiple internal and external Tier 1 to Tier2 services to end users
- Work with the Marketing Team to develop new branding for the clients
- (e.g
- Title Card Presentations) Pilot the client’s SEO web domains and trigger with Google’s reindexing Analytics
- Support and troubleshoot mobile devices (Smart phones, Androids, Google Pixels) Plan and travel to locations for client(s) moves, including connectivity, computers, printers, and phones
- Trouble shoot outsource clients with remote connectivity
- Basic Hardware Skills- reimaging PC computers that require upgraded with the level of components
- Communicate with the network team in terms of internal and external Wi-Fi issues
- Identify the bugs within the company’s website and utilize the tools to fix within API or Source Code
- Strong leadership zoom meetings with Development Team Execute small, assigned tasks created by third party vendor
- Manage client profiles associated with their property listings within their individual or team web pages
- (Regional Sitewide) Part of the Listings Team to execute clients with their listings transactions within database.
SYSTEMS ADMINISTRATOR FOR PROJECT TEAM
Douglas Elliman Real Estate
New York, NY
01.2012 - 01.2018
- Spreadsheet internal inventory and work order systems
- Communicate daily with the agents and multiple customers upon showing property listings
- Helped with coordinating the Sale, Rental, Open transactions into the RESOURCE software database
- File and organized agent transactions In charge of calendar management and scheduling appointments Edit and customize social media postings (FB, Instagram, Twitter)
Education
BBA - Business Administration And Management
Adelphi University
Garden City05.2009
Associate of Arts - Business Administration
Nassau Community College
Uniondale05.2008
Skills
- PowerShell
- JavaScript
- CSS/HTML/XML/JSON
- Visual Studio
- Zoom
- Microsoft Teams Profiler
- JIRA
- FTP
- DNS
- SMTP
- Adobe Acrobat Pro
- Customer Support
- Code Design and Testing
- Azure
- Continued Learning
- Documentation
- Microsoft Office Suite
Education And Training
- Bachelor’s Degree in Business Administration - Adelphi University, Garden City, NY
- A.A. Degree in Liberal Arts Nassau Community College, Uniondale, NY
- Real Estate License Agent for New York City Region
- CompTIA A+ Certified
Certification
- CompTIA A+ Certified
- Real Estate License Agent for New York City Region
Timeline
SENIOR IT DESKTOP SUPPORT SPECIALIST
Douglas Elliman Real Estate
06.2018 - Current
SYSTEMS ADMINISTRATOR FOR PROJECT TEAM
Douglas Elliman Real Estate
01.2012 - 01.2018
BBA - Business Administration And Management
Adelphi University
Associate of Arts - Business Administration
Nassau Community College
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