Summary
Overview
Work History
Education
Skills
Certification
I have a side hobby of helping with building PC's and doing IT work for locals.
Timeline
Generic

Bryce Collins

Belpre,OH

Summary

I am currently an accomplished assistant store manager for Family Dollar. I have plenty of experience with customer service, sales, personnel management and inventory management. I also have an education in Cyber Security. I graduated from college with an associates degree in Cyber Security in December of 2023. Before graduation from college, I did a internship as an IT specialist at the Court House which has taught me many new skills. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Family Dollar
05.2022 - Current
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.

IT Specialist

Washington Court House
08.2023 - 12.2023
  • Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
  • Optimized network performance through regular monitoring and maintenance.
  • Reduced downtime by identifying potential issues and resolving them proactively.
  • Developed customized software solutions for improved business processes and increased productivity.
  • Secured sensitive data by establishing robust cybersecurity measures and protocols.
  • Managed hardware and software inventory, ensuring timely updates and replacements as needed.
  • Implemented effective backup systems to ensure data integrity and availability in case of disaster recovery scenarios.
  • Conducted regular system audits to identify vulnerabilities, weaknesses, or deviations from established policies or procedures.
  • Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Patched software and installed new versions to eliminate security problems and protect data.

Line Cook

Penn Station Subs
07.2021 - 05.2022
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.

Line Cook

Da Vinci's
03.2021 - 11.2021
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
  • Contributed to menu planning and development, incorporating seasonal ingredients for optimal freshness and taste.
  • Assisted in inventory management by accurately tracking supplies and placing orders as needed.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Addressed customer feedback professionally, implementing improvements where necessary to enhance the overall dining experience.
  • Increased kitchen productivity by keeping tools organized for easy access when needed.
  • Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.

Education

Associates Degree in Cyber Security - Cyber Security

Washington State Community College
Marietta, OH
12.2023

High School Diploma -

Belpre High School
Belpre, OH
05.2022

Skills

  • Cyber Security
  • Skilled in Cybersecurity
  • Network Security Management
  • Vulnerability Assessment
  • Disaster Recovery Planning
  • Security Operations Center
  • Ethical Hacking Techniques
  • Network Access Control

Certification

-Operating Systems and Comp Funds (December 07, 2020)

-INTRO To Cyber Security (December 06, 2021)

-UNIX/LINUX (May 06, 2022)

-A+ HARDWARE & SOFTWARE (May 06, 2022)

-CISCO SEM I-INT NETWORKING (December 06, 2022)

-Fundamental Hacking & IT PSYC (December 06, 2022)

-CISCO SEM II-RTG & SWITCH ESSEN (March 03, 2023)

-TACT DEFENSE CYBER SECURITY (May 05, 2023)

-Networking+ (May 05, 2023)

I have a side hobby of helping with building PC's and doing IT work for locals.

I started by creating business cards with my information on them, handing them out, and almost immediately I had customers in need of help.  

Timeline

IT Specialist

Washington Court House
08.2023 - 12.2023

Assistant Store Manager

Family Dollar
05.2022 - Current

Line Cook

Penn Station Subs
07.2021 - 05.2022

Line Cook

Da Vinci's
03.2021 - 11.2021

Associates Degree in Cyber Security - Cyber Security

Washington State Community College

High School Diploma -

Belpre High School

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Bryce Collins