Bryce Crough
Lawrence,KS
Summary
Dynamic leader with a strong focus on enhancing productivity and delivering exceptional customer service. Proven track record in resolving issues and driving revenue growth through customer satisfaction. Cultivates brand loyalty by fostering positive interactions and achieving mutually beneficial results. Committed to leveraging customer service expertise to consistently exceed performance expectations.
Overview
8
8
years of professional experience
Work History
Assistant Produce Manager
Dillons
Lawrence, Kansas
02.2026 - Current
- Trained staff on effective handling and merchandising techniques for fruits and vegetables to improve customer satisfaction.
- Managed daily inventory levels to optimize product availability and enhance freshness.
- Monitored product rotation practices to reduce waste and uphold quality standards.
- Assisted in scheduling staff shifts for efficient coverage during peak hours.
E-Commerce Manager
Dillons
Lawrence, Kansas
02.2025 - 02.2026
- Developed and implemented e-commerce strategies to enhance online sales performance.
- Managed day-to-day operations of e-commerce platform, overseeing product management and customer service to ensure seamless functionality.
- Analyzed customer feedback and implemented strategies that significantly improved user experience.
- Trained staff on e-commerce best practices and customer service techniques to enhance team effectiveness.
Assistant Customer Service Manager
Dillons
Lawrence, Kansas
08.2024 - 02.2025
- Resolved customer complaints and inquiries through effective communication strategies.
- Provided fast, friendly, and knowledgeable service for routine questions and service complaints to improve customer satisfaction.
- Coordinated daily customer service operations and staff scheduling to ensure smooth workflow.
- Trained new employees on customer service protocols and company policies to enhance team readiness.
Retail Management Intern
Dillons
Lawrence, Kansas
05.2024 - 08.2024
- Resolved customer issues to improve overall shopping experiences.
- Assisted in managing daily store operations and customer service activities.
- Coordinated with team members to optimize merchandise displays and manage inventory effectively.
- Partnered with other departments to facilitate seamless store operations.
Customer Service Clerk
Dillons
Lawrence, KS
11.2020 - 05.2024
- Delivered exceptional customer service to new and long-standing customers, addressing concerns and creating tailored solutions.
- Handled cash and electronic transactions, ensuring prompt and accurate processing of money transfers and bill payments.
- Coordinated front end operations to maintain efficient service flow and enhance customer experience.
Cashier
Dillons
Lawrence, KS
08.2018 - 08.2020
- Operated cash register and POS system, ensuring accurate and efficient payment processing.
- Assisted customers in locating items and loading heavy purchases into vehicles, enhancing overall shopping experience.
- Answered customer questions and provided store information.
- Stocked shelves with merchandise, maintaining inventory standards by checking for outdated or damaged items.
Education
Bachelors - Business Management
Washburn University of Topeka
Topeka, KS12-2024
Bachelors - Business Finance
Washburn University of Topeka
Topeka, KS12-2024
High School Diploma -
Lawrence Free State High School
Lawrence, KS05-2020
Skills
- Customer Service Excellence
- Customer loyalty
- Order and Refund Processing
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Professional under pressure
- Complaint resolution
- Team Leadership
- Stock Control
- Operational Coordination
Activities
- Member of Beta Alpha Psi Accounting Honor Society(2024)
- VITA Tax volunteer (2023)
Timeline
Assistant Produce Manager
Dillons
02.2026 - Current
E-Commerce Manager
Dillons
02.2025 - 02.2026
Assistant Customer Service Manager
Dillons
08.2024 - 02.2025
Retail Management Intern
Dillons
05.2024 - 08.2024
Customer Service Clerk
Dillons
11.2020 - 05.2024
Cashier
Dillons
08.2018 - 08.2020
Bachelors - Business Management
Washburn University of Topeka
Bachelors - Business Finance
Washburn University of Topeka
High School Diploma -
Lawrence Free State High School