Summary
Overview
Work History
Education
Skills
Timeline
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Bryce Hansen

Ellensburg,WA

Summary

Dynamic retail professional with over 23 years of experience at Super 1 Ellensburg, including 20 years in management roles across various departments such as General Merchandise, Deli, Grocery, and Service. Recognized for fostering a customer-first atmosphere that prioritizes exceptional service and satisfaction while maintaining a strong work ethic. Committed to creating a positive work environment by leading by example and actively participating in daily operations, ensuring support and motivation for all team members. A hands-on manager who tackles challenges alongside the team rather than delegating tasks without involvement.

Overview

11
11
years of professional experience

Work History

General Merchandise Manager

Super 1 Foods
Ellensburg, WA
03.2023 - Current

Order every day products. Order seasonal products for each season. Throw freight and build displays. Merchandise for extra sales.

  • Reviewed financial reports and adjusted inventory levels accordingly.
  • Assisted customers in locating desired items within the store or online.
  • Analyzed customer buying patterns and trends to inform purchasing decisions.

Service Manager

Super 1 Foods
Ellensburg, WA
06.2019 - 03.2023
  • Resolved customer complaints in a timely manner.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Managed service staff to ensure customer satisfaction and compliance with company policies
  • Wrote the schedule for the front end, based on when the busy time, slow time and holidays.
  • In charge of the store when store and assistant manager were off.
  • Did payroll when the assistant manager was off that day.
  • Most importantly made sure that all customers were able to checkout in a timely manner with a great experience.
  • Reviewed inventory levels and ordered supplies to keep products in stock.

Grocery Manager

Super 1 Foods
Ellensburg, WA
08.2015 - 04.2019
  • Lead by example and took responsibility for all actions drive culture of performance excellence.
  • Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
  • Ordered all the freight and helped throw the freight. Planned out displays and help build them.
  • Coordinated with venders on displays on where would go on display and for How long they would be up.
  • Scheduled when the crew needed to be there to get freight thrown.

Education

High School Diploma -

Cascade High School
Everett, WA
06.1998

Skills

  • Operational Efficiency
  • Service Improvements
  • Inventory Management
  • Competitive Analysis
  • Proficient in grocery store math
  • Understand the the importance of gross margins
  • Knowledge that customer service is the most important part of the business

Timeline

General Merchandise Manager

Super 1 Foods
03.2023 - Current

Service Manager

Super 1 Foods
06.2019 - 03.2023

Grocery Manager

Super 1 Foods
08.2015 - 04.2019

High School Diploma -

Cascade High School