Bryce Harris
Rowlett,Texas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Strong verbal and written skills. Passionate about delivering positive customer service experience. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Music Assistant
Boys and Girls Club
01.2023 - Current
- Responsible for all required reports and administrative duties
- Monitored the safety of youth at assigned facility
- Assisted the youth in learning to play various instruments
- Used expertise and training to foster music knowledge by learning various genres
- Promoted and cultivated self-confidence and self-esteem through music performance and mentorship.
Seller Service Rep
Vivid Seats
12.2021 - 01.2023
- Answered chats, phone calls, and emails regarding fan sellers or large sellers
- Managed in-bound seller calls regarding a wide range of questions
- Monitored open and pending orders to ensure timely confirmation by ticket sellers
- Collaborated with internal customers to increase/meet target sales
- Maintained client communication to ensure productive satisfaction.
Member Service Representative
TBK Bank
12.2020 - 12.2021
- Listened, comprehended, resolved, and provided excellent service during every call or email
- Fostered and cultivated new and existing clients
- Kept management abreast of any significant problems
- Adhered to all bank and regulatory requirements and participated in required training
- Demonstrated an understanding of TBK Bank products and services
- Recognized an opportunity to deepen relationship with core TBK Bank products and services
- Assessed and provided suggestions to offer improved service
- Proceeded online account opening applications
- Prepared and compiled new customer information in accordance with bank policies and procedures.
Customer Care Specialist
Experian
04.2018 - 12.2020
- Answered phone calls and emails regarding credit report and credit score
- Maintained productive client communication to ensure client satisfaction
- Identified customer credit inquiries due to past and present accounts
- Entered data accurately and efficiently into the appropriate database system
- Processed credit reports and requests for alerts
- Educated the consumer on the dispute process and offered options for immediate resolutions.
Education
Associate of Arts (Music) -
Dallas College (Richland Campus)
Skills
- Microsoft Word
- Outlook
- Excel
- PowerPoint
- Teams
- Zoom
- Social Media Platforms
- Leadership Skills Training
Timeline
Music Assistant
Boys and Girls Club
01.2023 - Current
Seller Service Rep
Vivid Seats
12.2021 - 01.2023
Member Service Representative
TBK Bank
12.2020 - 12.2021
Customer Care Specialist
Experian
04.2018 - 12.2020
Associate of Arts (Music) -
Dallas College (Richland Campus)
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