Bryce Henderson
Redondo Beach,CA
Summary
Energetic Intern currently enrolled in the BA program for Business Administration with emphasis in Sports Entertainment/Hospitality, graduating May 2024. Professional individual with outstanding interpersonal relations and communications. analytical, critical thinking and organizational skills. Poised to build valuable experience in all aspects of business management and ready to contribute to team success with my passion for the sports industry.
Overview
6
6
years of professional experience
Work History
Customer Service
MNML Golf Company
Redondo Beach, CA
01.2023 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Answered customer inquiries and provided accurate information regarding products and services.
- Took special orders in person and over telephone, generating additional revenue every month.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Delivery Driver
DoorDash
Redondo Beach/Chico
08.2018 - Current
- Evaluated customer needs and determined appropriate action, referring their questions to management when necessary
- Selected most efficient routes in compliance with delivery instructions
- Resolved customer complaints and adjusted orders
- Operated motor vehicles in a safe and efficient manner.
Server
Hennessy's Tavern
Hermosa Beach, CA
04.2022 - 01.2023
- Responsible for serving a customer at a restaurant
- Duties included: Greeting customers, taking/serving food/drink orders, handling money/tip out, communicating with managers on specific situations where a manager is needed and compliant with all food safety guidelines for patrons.
- Provided hospitality.
Education
Upper Division Business Administration - Sports Management/Hospitality
CA State University of Dominguez Hills
05-2024
AA in Business Admin -
Butte College
05.2021
High School Diploma -
Redondo Union High School
06.2018
Skills
- Project Management
- Knowledgeable and passionate for variety of sports
- Technical skills include Adobe Illustrator, Adobe Photo Shop, Microsoft Office, Access, Python (coding), social media
- Ability to work in fast pace and deadline driven environment
- Team player and works collaboratively
- Self-starter initiative with proactive nature
- Detail oriented with strong organizational skills
- Excellent written/verbal communications
- Able to work outside comfort zone
Affiliations
- Baseball player through undergraduate years of college
- Enjoy playing all sports
Accomplishments
- Cal State Dominguez University National Society of Leadership and Success Honor Society
Timeline
Customer Service
MNML Golf Company
01.2023 - Current
Server
Hennessy's Tavern
04.2022 - 01.2023
Delivery Driver
DoorDash
08.2018 - Current
Upper Division Business Administration - Sports Management/Hospitality
CA State University of Dominguez Hills
AA in Business Admin -
Butte College
High School Diploma -
Redondo Union High School
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