Bryce Kaczorowski
Summary
Technical Support Specialist dedicated to providing exceptional customer support. Skilled in resolving service requests efficiently while enhancing user experiences through effective communication and collaboration with teams.
Overview
11
11
years of professional experience
Work History
Technical Support Specialist
Ingram Micro
07.2022 - Current
- Answered service calls and collaborated with end users to identify power equipment needs for server room setup
Power & Infrastructure/ Vertiv Advocate
Ingram Micro
01.2023 - 04.2023
- Collaborated with CyberPower, Panduit, and Vertiv to enhance growth and visibility within the SDaS program.
Technical Support Specialist
Advance2000
12.2020 - 07.2022
- Resolved service calls and processed service requests, ensuring timely support for hundreds of customers.
Technical Support Specialist
Trociare College
04.2020 - 06.2020
- Collaborated with Trociare team to address IT requests for staff and students, ensuring timely support and resolution.
Driver and Line Cook
Yubbs Bar and Grill
03.2018 - 04.2020
- Collaborate with kitchen staff to ensure all orders are processed and prepared correctly.
- Deliver orders within a short time frame to ensure customer satisfaction
Cookie Department Lead
Muscoreils Fine Desserts
03.2015 - 02.2018
- Maintained inventory of bakery supplies and ingredients to be prepared for orders.
- Provided exceptional service by creating a positive and welcoming environment to build rapport with customers
Education
Bachelor of science - Computer information systems
State University of New York College at Buffalo
08-2020
Associate of science - Computer information systems
Niagara County Community College
03-2018
Skills
- Technical troubleshooting
- Service request handling
- Customer relationship management
- Team collaboration
- Effective communication
- Time management
Hobbies and Interests
- Something I love to do is be outside when the weather is appropriate. Walking my dog, going on hikes, or being around friends with beautiful weather is important to me.
- Also, I love watching sports, sitting down watching a sporting event is my true getaway and mental vacation.
Timeline
Power & Infrastructure/ Vertiv Advocate
Ingram Micro
01.2023 - 04.2023
Technical Support Specialist
Ingram Micro
07.2022 - Current
Technical Support Specialist
Advance2000
12.2020 - 07.2022
Technical Support Specialist
Trociare College
04.2020 - 06.2020
Driver and Line Cook
Yubbs Bar and Grill
03.2018 - 04.2020
Cookie Department Lead
Muscoreils Fine Desserts
03.2015 - 02.2018
Bachelor of science - Computer information systems
State University of New York College at Buffalo
Associate of science - Computer information systems
Niagara County Community College