Project Manager versed in all aspects of project and personnel management. High-energy professional with talent for leading by example and inspiring peak performance. Dedicated to fostering strong effective team relationships. Hardworking with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Project Manager
Turnkey Restoration
Ridgeland, MS
01.2024 - Current
Inspected completed work to ensure conformance with specifications and adherence to standard codes.
Ordered supplies needed for roofing projects from vendors or suppliers.
Maintained records related to labor costs, material usage and other job-related expenses.
Supervised and coordinated activities of workers engaged in roofing operations, such as installation, repair and maintenance of roofs.
Resolved customer complaints regarding quality of service in a timely manner.
Established production schedules for crews and monitored progress against established goals.
Created estimates for roofing jobs based on project scope of work provided by customer or contractor.
Evaluated existing roofing systems for potential problems or repairs needed.
Coordinated with subcontractors for seamless project execution and communication.
Trained new hires in safety regulations and company procedures.
Communicated with architects/engineers to clarify design details and discrepancies.
Roofing Salesperson
No Drip Roofing and Construction
Jackson, MS
03.2020 - 01.2024
Ensured compliance with local building codes during installation process.
Assisted customers in selecting the most suitable roofing materials based on their needs and budget.
Resolved customer complaints in a timely manner by providing accurate information and solutions.
Managed customer relations by responding promptly to inquiries, complaints and requests for information.
Prepared detailed cost estimates for various roofing projects according to specifications.
Provided technical advice on roofing installation, maintenance and repair.
Generated new business through networking, cold calling and other methods of prospecting.
Attended trade shows, conferences and seminars to stay abreast of industry trends and developments.
Identified opportunities for growth within current customer base through upselling techniques.
Used CRM database to track referral and appointment data.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Negotiated contracts and pricing terms for mutual benefit.
Provided after-sales support, ensuring customer satisfaction and retention.
Coordinated with internal departments to ensure smooth order fulfillment.
Developed and maintained long-term relationships with key clients.
Car Sales
Herrin-gear Chevrolet
Jackson , MS
08.2019 - 03.2020
Educated customers on product features and benefits so that they can make informed decisions when purchasing a product or service.
Developed positive relationships with customers through friendly interactions.
Developed strong relationships with customers by providing personalized assistance and support.
Maintained a high level of professionalism when dealing with difficult customers.
Identified opportunities for upselling additional products or services based on customer needs.
Provided exceptional customer service to ensure customer satisfaction.
Restaurant Waiter
Half Shell Oyster House
Flowood , MS
06.2019 - 08.2019
Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
Assisted guests with making food and beverage selections.
Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
Demonstrated up-selling techniques when appropriate to increase restaurant sales.
Served alcoholic beverages responsibly in accordance with state laws.
Greeted guests and answered questions about menu items.
Bussed tables as needed during peak hours.
Answered questions about menu items, ingredients, and pricing.