BRYCE PRUITT
Killeen,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Human Resources Specialist
US Army
09.2022 - Current
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members
- Managed payroll processing and benefits to compensate employees for service rendered.
Information Technology Specialist
US Army
02.2021 - 09.2022
- Set up network profiles, security permissions and file sharing systems
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users
- Used ticketing systems to manage and process support actions and requests
- Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
Network Operations Specialist
US Army
01.2020 - 02.2021
- Strengthened collaboration among team members by implementing efficient project management practices that fostered transparency and accountability
- Streamlined communication processes for increased efficiency, utilizing advanced networking tools and protocols
- Developed comprehensive documentation of network systems and procedures to facilitate knowledge sharing among team members.
Education
No Degree - Computer Information Systems
Austin Community College
Austin, TXSkills
- IT Troubleshooting
- Device configuration
- IT Compliance
- Hardware installations
- Information Security
- Customer Success Management
Timeline
Human Resources Specialist
US Army
09.2022 - Current
Information Technology Specialist
US Army
02.2021 - 09.2022
Network Operations Specialist
US Army
01.2020 - 02.2021
No Degree - Computer Information Systems
Austin Community College
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