Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeffrey Simmons

St John’s

Summary

Dynamic Shift Leader with a proven track record at H&H Bagels, excelling in team motivation and problem-solving. Recognized for enhancing customer satisfaction through effective conflict resolution and attentive service. Skilled in cash handling and maintaining a safe work environment, ensuring operational excellence and a cohesive workplace culture.

Service industry professional with strong commitment to high standards and delivering exceptional customer experiences. Proven ability to adapt to fast-paced environments while maintaining focus on quality and collaboration. Known for reliability, teamwork, and flexibility in meeting dynamic operational needs.

Overview

4
4
years of professional experience

Work History

Shift Leader

H&H Bagels
06.2025 - Current
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.

Waiter/Server

Pacific Sushi House
05.2025 - Current
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Answered customers' questions, recommended items, and recorded order information.

Waiter/To-Go Host

Mellow Mushroom
06.2022 - 05.2025
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Promoted specials or upsold items to increase average check amount.

Shift Leader

Your Pie Pizza
02.2021 - 06.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Education

No Degree - Business Administration

Edward Waters University
Jacksonville Fl

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Team motivation
  • Strong verbal and written communication

Timeline

Shift Leader

H&H Bagels
06.2025 - Current

Waiter/Server

Pacific Sushi House
05.2025 - Current

Waiter/To-Go Host

Mellow Mushroom
06.2022 - 05.2025

Shift Leader

Your Pie Pizza
02.2021 - 06.2022

No Degree - Business Administration

Edward Waters University

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