Seasoned professional with extensive experience in casino operations and security management, notably at Cactus Petes Resort Casino. Excelled in team leadership, enhancing guest satisfaction, and ensuring regulatory compliance. Demonstrated expertise in money handling and customer service, significantly improving operational efficiency and guest experience.
Maintained cleanliness and inventory levels in bars and storage rooms.
Prepared pre-mixed drinks to maintain readiness during service.
Performed end-of-night bar cleaning duties.
Supervised and monitored performance of a team comprising 7 to 30 table game dealers.
Documented large-scale cash movements for financial oversight.
Ensured compliance with gaming regulations.
Ensured guests experienced the entertainment they sought at the casino.
Organized and tracked inventory of game materials.
Organized dealer shift line-up systematically.
Paid out jackpots.
Managed card transactions efficiently for guests engaged in table activities.
Ensured compliance with gaming rules.
Engaged guests to ensure memorable experiences.
Led team responsible for security operations.
Reviewed Standard Operating Procedures and Emergency Operation Procedures.
Ensured safety and security standards for guests and team members.
Collaborated with surveillance to ensure property safety.
Managed to calm upset guests effectively.
Completed training in fundamental CPR and fire response techniques.
Ensured completion of daily gaming paperwork.
Managed large monetary transactions efficiently.
Worked with the security team
Directed functions within a radio control environment.
Monitored surveillance systems closely.
Ensured smooth operations during night shifts by patrolling the casino floor.
Processed guest check-ins and check-outs promptly.
Resolved guest grievances effectively.
Managed completion of nighttime documentation.
Team management
Stocking
Customer Service
Money Handling