Summary
Overview
Work History
Education
Skills
References
Technical Skills
Timeline
Generic

Bryce Vavold

Caldwell,ID

Summary

Dedicated and results-driven professional with a proven track record in IT Technical Support with 8+ years of experience, specializing in ServiceNow, client management, and technical troubleshooting. Seeking a challenging position to leverage my skills and contribute to the success of a dynamic organization.

Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.

Overview

9
9
years of professional experience

Work History

Managed Services Consultant

IBM Corporation
Boise, ID
11.2017 - Current
  • Collaborated with clients to ensure smooth IT operations, excelling in ServiceNow and Salesforce ticket handling and system support
  • Provided efficient support for Windows and macOS systems, VPNs (Global Protect, Cisco Any Connect), and various platforms (Service Now, Salesforce, Active Directory, Google Suite)
  • Streamlined account setup and access management, contributing to enhanced user experiences
  • Facilitated seamless onboarding by setting up new hire account access
  • Managed a ticketing queue, delivering prompt solutions and maintaining customer satisfaction
  • Administered company licenses for team software and managed renewals.
  • Achieved maximum performance for users by guiding through day-to-day use.

MacOS Senior Advisor

Teleperformance
01.2015 - 01.2017
  • Assist customers with all set up and troubleshooting of their Apple products and services, using my vast knowledge and superior customer service skills
  • Cross-trained in multiple Apple Support products and services, including MacOS and iOS.
  • Researched latest technology innovations to keep abreast with trend in digital transformation.
  • Enhanced customer satisfaction by providing timely and accurate technical support for Apple products.

Education

High School Diploma -

Middleton High School
Middleton, ID
05.2015

Skills

  • Delegation
  • Problem solving
  • Attention to Detail
  • Multitasking and Organization
  • Troubleshooting and Diagnostics
  • Client Relationship Building

References

Available upon request.

Technical Skills

  • Service Now
  • Salesforce
  • Windows
  • macOS
  • Cloud Computing
  • Google Workspace
  • VPN Administration

Timeline

Managed Services Consultant

IBM Corporation
11.2017 - Current

MacOS Senior Advisor

Teleperformance
01.2015 - 01.2017

High School Diploma -

Middleton High School

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Bryce Vavold