Chantara Ward
Dallas
Summary
Professional services expert focused on collaborating with teams and achieving results. Strong skill set in client relations, project management, and strategic planning. Adaptability and reliability ensure effective client needs met. Prepared to drive impactful solutions and foster productive partnerships. Track record of enhancing customer satisfaction and excel in client relationship management. Expertise in strategic planning and execution resulting in improved customer engagement and loyalty. Known for adapting to dynamic environments and consistently achieving results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Managed Services Consultant
Zendesk
07.2021 - Current
- Portfolio Management: Oversee a diverse portfolio of Managed Services customers, ensuring ongoing value to reduce churn and contraction
- Work Backlog Management: Scope and prioritize tasks effectively within available resources to manage customer requests efficiently
- Product Expertise: Maintain in-depth knowledge of the Zendesk product line to provide informed guidance and proactive assistance to customers
- Customer Education & Consultation: Educate customers on optimizing their Zendesk products while capturing and addressing their business challenges
- Delegation & Accountability: Delegate tasks to global colleagues while ensuring high-quality and timely delivery of services
- Service Standards Development: Collaborate to establish and uphold world-class customer service policies and processes
- Escalation Management: Respond to high-profile customer escalations, fostering confidence and loyalty through effective resolution
- Priority Management: Effectively manage competing priorities across multiple customers to ensure timely completion of action items and escalate delays as needed
Head Chef
The Cookshack
04.2018 - 11.2019
- Manage kitchen staff
- Ensure orders are presentable
- Ensure orders are delivered in a timely manner
- Ensure the staff is maintaining health and food standards
- De-escalate kitchen situations between other employees
- Assist staff with prep work and closing when needed
- Assist kitchen with making food orders
Customer Service / Technical Support / Escalated Call Representative
T-Mobile
12.2015 - 05.2017
- Perform troubleshooting and technical support for customers
- Identify and correct issues within our programs
- File tickets for issues on accounts
- Go above and beyond sales goals each month
- Dispute bills for customers
- Explain in depth customers plan and bill details
- Escalations specialist
- Help train new employees
- Credit and record accounts when necessary
- Top sales representative within the center on first month working there
- Consistently won top representative awards for the whole company each month
- Achieved team player awards throughout my time there
- Consistently was top rated with customer surveys
Manager
Citi Bank
07.2013 - 12.2015
- Handle customer’s general inquiries
- Credit specialist
- Manage Best Buy credit card portfolio
- Manage Sears credit card portfolio
- Handle retention on accounts in risk
- Escalations specialist
- Train new hires
- Highest customer satisfaction on surveys for the whole company
Education
Culinary Diploma - Culinary and Patisserie Arts
Auguste Escoffier Culinary School
Austin, TX03.2025
Bachelor's - International Business
Boise State University
Boise, ID09.2017
Business Administration -
College Of Idaho
01.2011
Skills
- Project management
- Strategic Problem Analysis
- Customer Relationship Management
- Strategic planning
- Technical documentation
- Teamwork and collaboration
- Subject Matter Expertise
- Customer retention
- Service Delivery Optimization
- CRM software expertise
Certification
- Omnichannel Certification in Zendesk, Present
- Diploma in Culinary Arts, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Customer focus & orientation, Expert, 06/21
- Responding to customer situations with sensitivity, Expert, 06/21
Timeline
Managed Services Consultant
Zendesk
07.2021 - Current
Head Chef
The Cookshack
04.2018 - 11.2019
Customer Service / Technical Support / Escalated Call Representative
T-Mobile
12.2015 - 05.2017
Manager
Citi Bank
07.2013 - 12.2015
Bachelor's - International Business
Boise State University
Business Administration -
College Of Idaho
- Omnichannel Certification in Zendesk, Present
- Diploma in Culinary Arts, Present
Culinary Diploma - Culinary and Patisserie Arts
Auguste Escoffier Culinary School
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