NORRIS WILSON

Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.

• Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
• Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
• Supervised the work of approximately 24 employees and performance of tasks and managed approximately 800 offenders on any given 8 hour shift
• Resolved issues and disputes between inmates professionally and respectfully.
• Conducted thorough investigations into allegations of misconduct or rule violations, resulting in fair disciplinary actions when necessary.
• Served as a role model for subordinates, demonstrating professionalism in all aspects of job responsibilities.

• Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
• Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
• Negotiated real estate contracts to navigate transactions between buyers and sellers.
• Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.
• Provided guidance and consultation to clients to make well-informed decisions in real estate investments.

• Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
• Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
• Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
• Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
• Analyzed loan applications and credit reports to determine loan eligibility and risk level.
• Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
• Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
• Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.