Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brycelyn Hoop

Greenville,Ohio

Summary

Experienced Customer Service Representative skilled in managing customer interactions and resolving issues with empathy. Proven ability to multitask and independently perform office functions, ensuring a seamless customer experience. Authorized to work in the US for any employer.

Overview

7
7
years of professional experience

Work History

Bank Teller

Greenville National Bank
11.2023 - Current
  • Processed customer transactions efficiently, ensuring accuracy and adherence to banking policies.
  • Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.
  • Collaborated with team members to streamline operations, enhancing workflow and reducing wait times.
  • Educated customers on banking products, promoting services that met their financial needs.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

Receptionist

Versailles Rehab and Healthcare
03.2023 - 11.2023
  • -Monitored front desk traffic to support customer satisfaction.
  • Handled multi-line phone system and promptly transferred calls.
  • -Performed data entry and administrative duties such as filing, scanning documents, updating databases.
  • -Handled incoming and outgoing mail with timely attention.
  • -Maintained cleanliness and organization of public areas and conference rooms.
  • -Welcomed on-site visitors and directed to appropriate personnel.
  • -Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously.

Order Picker/ Packer

Beauty Systems Group
09.2023 - 03.2023
  • -File orders in a safe accurate and timely manner.
  • -Maintain safe work environment
  • -Maintains productivity and quality related standards on assigned task.
  • -Works in a faced paced environment with the capability to adjust to change.
  • -Hand selected and packed orders for shipment according to customer specifications.
  • -Picked customer orders, reviewing for correct number and type of products to eliminate errors.
  • -Inspected items for defects prior to packing them for shipment.
  • -Rotated between jobs to pull items, pack items, and load pallets.

Delivery Driver

Clarks Pizza House
08.2018 - 03.2023
  • -Follow safety requirements to prove quality service and customer satisfaction
  • -Utilized relevant map programs and GPS systems to navigate routes.
  • -Delivered pizzas to customers in a timely manner, often exceeding expectations on delivery times.
  • -Demonstrated the ability to work cooperatively with others as part of a team in order to fulfill orders quickly and accurately.
  • -Maintained accurate records of all deliveries, including details such as customer address, payment method, and special instructions.
  • -Stayed up to date on current promotions offered by the restaurant in order to inform customers upon delivery.
  • -Provided excellent customer service by addressing any questions or concerns customers may have had about their orders.
  • -Contributed positively towards creating a friendly work environment among fellow employees.
  • -Displayed good judgment while working independently without direct supervision.

Education

High school Diploma - undefined

Bradford Exempt School
Bradford, Ohio

Skills

  • Effective communication
  • Warehouse logistics
  • Driving and delivery services
  • Order processing
  • Client support
  • Written and verbal communication
  • Collaborative teamwork
  • Multi-line telephone operation
  • Time efficiency
  • Administrative management
  • Banking transactions
  • Confidential information handling
  • Proficient in Microsoft Office
  • Professional telephone manners
  • Supply ordering

Timeline

Bank Teller

Greenville National Bank
11.2023 - Current

Order Picker/ Packer

Beauty Systems Group
09.2023 - 03.2023

Receptionist

Versailles Rehab and Healthcare
03.2023 - 11.2023

Delivery Driver

Clarks Pizza House
08.2018 - 03.2023

High school Diploma - undefined

Bradford Exempt School

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