Brycen Othersen
Leo-Cedarville,IN
Summary
Dynamic professional with a proven track record at Chick-Fil-A, excelling in customer service and team collaboration. Adept at managing workflows and resolving guest concerns, I leverage strong communication skills and social media expertise to enhance brand presence. Committed to maintaining high standards of food safety and cleanliness while fostering a positive team environment.
Overview
3
3
years of professional experience
Work History
Area Lead
Chick-Fil-A
05.2025 - 10.2026
- Coordinated drive-thru, dining room, and carryout workflows for Chick-fil-A guests.
- Facilitated smooth customer flow in store to improve guest experience.
- Resolved guest concerns and service issues using Chick-fil-A hospitality standards.
- Ensured food safety, cleanliness, and sanitation practices across service areas to uphold Chick-fil-A standards.
- Supported team members with daily tasks to enhance operational efficiency in assigned area.
Social Media- Team Member
Leo HS
08.2024 - 05.2026
- Coordinated photo shoots for sports social media pages to enhance visual content.
- Edited and posted content to keep parents and students informed and engaged.
- Exhibited patience and professionalism while interacting with clients to ensure positive experiences.
Team Member
Marcos Pizza
11.2023 - 01.2024
- Provided customer service in retail environment, addressing inquiries and resolving issues to enhance customer satisfaction
- Managed cash register operations, ensuring accurate transactions and positive customer interactions
- Supported kitchen staff by preparing ingredients and organizing workstations for meal service
Education
Core 40 diploma -
Leo Jr/ Sr High School
Leo, IN05-2026
Skills
- Customer service expertise
- Operational efficiency
- Workflow coordination
- Crisis resolution
- Multi-tasking abilities
- Team collaboration
- Leadership qualities
- Communication skills
- Service process optimization
- Patience and empathy
- Optimistic outlook
Timeline
Area Lead
Chick-Fil-A
05.2025 - 10.2026
Social Media- Team Member
Leo HS
08.2024 - 05.2026
Team Member
Marcos Pizza
11.2023 - 01.2024
Core 40 diploma -
Leo Jr/ Sr High School