Cherokee Robbins
Leland,NC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Area Lead
CSL Plasma
Wilmington, NC
07.2023 - Current
- Conduct daily calibration of equipment according to SOP and Plasma Operating Procedures (POP)
- Resolve calibration issues
- Troubleshoots equipment failures
- Creates incident documentation, removes and/or replaces equipment from service
- Provides guidance and technical training on processes and procedures to staff as required
- Supports center management by providing input into staff scheduling, and resolves minor donor relations and technical procedure issues
- Refers employee relations issues to center management
- Cross-trained in all areas including Quality assurance
- Trainer in all areas of the center including Donor support technician and phlebotomy.
Assistant Manager
Inspire Brands
Wilmington, NC
01.2022 - 07.2023
- Purchase food, beverages, and supplies as needed and oversee preparation to ensure that every product served meets high standards of product quality
- Assist in providing Team Members and Shift Managers with the appropriate training
- Prepare an effective weekly team member schedule that meets scheduling and labor guidelines
- Ensure all marketing plans are executed on time and accurately to build repeat customer visits
- Execute systems daily to ensure a clean, organized restaurant, in order to deliver quality food fast & friendly
- Operate in accordance with established performance, profits, and operating standards as set forth in the OSM
- Supervise and motivate Team Members and Shift Managers to perform to their highest possible level of ability
- Provide leadership by engendering excitement, enthusiasm, a positive attitude and a commitment to 'Excellence.' Responsible for increasing sales and making a profit through exceptional guest service and cost control
- May coach, give written warnings, and suspend employees during a work shift
- Makes recommendations to higher management regarding further disciplinary action.
Assistant Director of Food Services
Summit Food Service
Wilmington, NC
01.2022 - 07.2023
- Plans, directs, organizes, and coordinates the activities of the Food Service Department to provide outstanding dining options to our contracted client, establishes policies and procedures to provide administrative direction for menu formation, food preparation, distribution and service, budgeting, purchasing, sanitation standards, safety practices, staffing, and staff development
- Assures compliance with standards of practice and regulatory requirements
- Manage all functions of the food service department and resources
- Confers with District Manager or other departments regarding the technical and administrative aspects of dining service
- Interviewing, training, disciplinary actions, competency reviews, staffing and attending appropriate meetings
- Ensures account is meeting all budgetary targets and forecasts
- Reviews and implements Quality Assurance/Quality Improvement programs.
General Manager
Dunkin'
Leland, NC
07.2019 - 01.2022
- A Dunkin' Donuts manager carries responsibility for all aspects of store operations
- Key areas of responsibility include labor management, daily operations, and customer care
- Labor management duties include hiring and training associates, creating work schedules, delegating work, and evaluating employee performance
- Other Managerial Tasks include but are not limited to regulating daily operations, managers file paperwork, analyze weekly sales numbers, order supplies, and perform opening or closing duties
- Customer care duties include greeting customers, providing prompt and helpful services, and handling customer complaints in a professional manager.
Coordinator/Manager
New Hanover Regional Medical Center
Wilmington, NC
04.2017 - 07.2019
- Conducts interviews, assists in the selection, orients and trains new employees
- Monitors attendance and daily performance of assigned employees, maintains necessary documentation, counsels and disciplines employees as necessary
- Schedules staff and monitors scheduling, minimizing overtime
- Completes performance appraisals for assigned employees
- Monitors sanitation of work areas and equipment for compliance with health department regulations and fire codes
- Monitors adherence to Medical Center and department policies and procedures
- Responsible for overseeing complete operation for the department on weekends and holidays
- Supervises the daily operation of the cafeteria when assigned
- Demonstrates positive interpersonal relations in dealing with all members of the team
- Maintains and promotes customer satisfaction.
Deli/Bakery Associate
Food Lion
Leland, NC
12.2014 - 04.2017
- Support the management and duties of store operations to meet financial and sales goals
- Manage the Deli Bakery HMS Department in the absence of the Deli Manager, including supervising the performance of all duties and responsibilities of Deli Bakery HMS Associates
- Daily management of labor (i.e
- Expected live) and the coaching of associates to achieve productivity expectation
- Role model outstanding, friendly customer service and use skills and knowledge of department products to
- Control store's expenses through proper ordering, care for supplies and equipment
- Understand and use company tools such as; financial reports, ACIS, scheduling, productivity, ordering (CAO), and business information systems
- Understands and utilizes Average Cost Inventory System (ACIS)
- Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
- Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses
- Ensure that all advertising and sales promotion materials applicable to the Deli Bakery HMS are properly utilized.
Education
Certificate -
Holyoke Community College
MA, MA02.2008
G.E.D -
Adult Education Center Springfield
MA, MA01.2003
Skills
- Scheduling
- Training
- Operations
- Guest Services
- Inventory Management
- Team Building
- Payroll
- Microsoft Word
- Word
- Coffee Experience
- Food Preparation
- Kitchen Experience
- Meat Cutting
- POS
- Supervising Experience
- Teaching
- Quality Assurance
- Retail Sales
- Interviewing
- Inventory Control
- Management Experience
- Cash Handling
- Merchandising
- Employee Evaluation
- Restaurant Management
- Profit & Loss
- Kitchen Management Experience
- Restaurant Experience
- Food Safety Experience
- Catering
- English
- Pricing
- Culinary Experience
- Cooking
- Kronos
- Leadership
- Employee Orientation
- Recruiting
- Microsoft Outlook
- Communication skills
- Microsoft Excel
- Restaurant experience
- Training & development
- Customer service
- Profit & loss
- Retail sales
- Quality assurance
- Vital signs
- Data collection
- Supervising experience
- Cash register
- Cash handling
- Guest services
- Serving
- Driving
- Kitchen management
- Hospitality
- Food management
- Management
- Front desk
- Computer skills
- Typing
- Food service
- Restaurant management
- Team management
- Medical office experience
- Microsoft Office
- Calibration
- Environmental awareness
- Operations Management
- Facilities Management
- Influencing skills
- Projections Development
- Leadership Development
- Strategic Planning
- Compliance Monitoring
Certification
- ServSafe Manager
- Driver's License
Timeline
Area Lead
CSL Plasma
07.2023 - Current
Assistant Manager
Inspire Brands
01.2022 - 07.2023
Assistant Director of Food Services
Summit Food Service
01.2022 - 07.2023
General Manager
Dunkin'
07.2019 - 01.2022
Coordinator/Manager
New Hanover Regional Medical Center
04.2017 - 07.2019
Deli/Bakery Associate
Food Lion
12.2014 - 04.2017
Certificate -
Holyoke Community College
G.E.D -
Adult Education Center Springfield