Brylasha Wesley-Parks
Greensboro,GA
Summary
Driven and adept Customer Service Representative with a proven track record at Home Depot, enhancing customer loyalty through exceptional problem resolution and complaint handling. Skilled in active listening and computer proficiency, I consistently maintained high satisfaction rates by effectively managing customer needs and conflicts, boosting repeat business. Demonstrated leadership and critical thinking as a Team Leader at Zaxbys, ensuring quality standards and productivity.
Overview
8
8
years of professional experience
Work History
Customer Service Representative/Flooring Sales Specialist
Home Depot
08.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Cashier/Cook/Team Leader
Zaxbys
02.2016 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Education
No Degree - Accounting
Albany State University
Albany, GANo Degree - Medical Office And Billing Specialist
Ultimate Medical Academy - Clearwater
Clearwater, FL07.2025
High School Diploma -
Greene County High School
Greensboro, GA05.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Complaint resolution
Timeline
Customer Service Representative/Flooring Sales Specialist
Home Depot
08.2021 - Current
Cashier/Cook/Team Leader
Zaxbys
02.2016 - 08.2021
No Degree - Accounting
Albany State University
No Degree - Medical Office And Billing Specialist
Ultimate Medical Academy - Clearwater
High School Diploma -
Greene County High School
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