Jerica Hall
Memphis,TN
Summary
I'm outgoing and friendly with a strong drive to succeed. I provide awesome customer service by making positive outcomes and helpful solutions/resources. My abilities and knowledge can maximize customer/client satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Service Representative/Flooring Specialist
Home Depot
Memphis, TN
04.2017 - Current
- Received and addressed requests for price quotes, purchase orders, order adjustments, and cancellations.
- Remedied customer complaints and escalated critical issues to manager for immediate assistance.
- Drove customer retention by providing pricing information, delivery updates, and account data.
- Explained promotions and special offers to customers.
- Managed customer calls efficiently in a fast-paced call center environment.
- Handled customer inquiries, billing questions, payments, and service requests.
- Documented, researched, and resolved customer service issues.
- 3 years(2018,2019,2020) of Fulltime working experience providing customer service: 40 hours/week Days: Varied each week.
- 2 years (2017, 2021) of part working experience providing customer service: 25-30 hours/ week Days: Varied each week
Debt Recovery Specialist
Beyond Finance
Remote
02.2024 - 04.2025
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Trained new team members on scripts, company services, and collection strategies.
- Contributed to departmental goals by consistently meeting or exceeding individual targets related to collections performance metrics.
- Improved communication with clients through proactive outreach, offering tailored repayment solutions for a successful collection process.
Education
Diploma - High School
Manassas High School
Memphis, TN05.2015
Skills
- Complaint resolution
- Sales
- Customer service
- Positive and professional
- Appointment scheduling
- Relationship building
- Transaction processing
- Strong communication
- Data entry
Timeline
Debt Recovery Specialist
Beyond Finance
02.2024 - 04.2025
Customer Service Representative/Flooring Specialist
Home Depot
04.2017 - Current
Diploma - High School
Manassas High School