Brylee Honiotes
Summary
Experienced in delivering high-quality customer service in fast-paced environments, effectively managing guest interactions and ensuring satisfaction. Demonstrated ability to train and mentor team members, enhancing operational efficiency and service delivery. Proficient in handling reservations and managing waitlists, contributing to optimized guest experiences. Strong organizational skills utilized in maintaining cleanliness and orderliness of service areas, promoting a welcoming atmosphere for all customers. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
5
5
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work History
Server/Restaurant Hostess
El Cerro Mexican Restaurant
Garden City, SC
03.2023 - Current
- Delivered exceptional customer service by efficiently managing guest seating, ensuring a welcoming dining experience.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted in managing reservations and walk-in guests, optimizing table turnover and guest satisfaction.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Trained and mentored new staff on operational procedures, improving team efficiency and service delivery.
- Assisted in training new servers.
- Maintained cleanliness and organization of dining areas, promoting a positive atmosphere for guests.
- Cleaned tables and chairs to prepare dining area for next customers.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Stayed informed about daily specials, new menu items, promotions.
Arcade Attendant
Pier at Garden City
Garden City, South Carolina
04.2021 - 07.2022
- Assisted customers in navigating arcade games, enhancing their overall experience and engagement with the facility.
- Monitored game functionality and reported malfunctions, minimizing downtime and maintaining operational efficiency.
- Facilitated ticket redemption process for customers at arcade, ensuring smooth transactions. and provided prize selection to customers.
- Restocked game supplies and merchandise regularly, ensuring availability and enhancing customer satisfaction during peak hours.
- Maintained cleanliness and organization of gaming areas, ensuring a welcoming environment for all guests.
- Maintained a clean and orderly arcade environment by wiping down surfaces, vacuuming carpets, emptying trash receptacles.
- Utilized cash registers accurately to process transactions quickly and efficiently.
- Resolved complaints from customers regarding issues related to their experience at the arcade.
Education
St James Highschool
Murrells Inlet, SCSkills
- Customer service
- Team collaboration
- Conflict resolution
- Call handling
- Service excellence
- Waitlist management
- Multitasking and organization
- Positive guest interactions
- Efficient and professional
- Cleanliness standards
Certification
Servsafe Alcohol August 2024
Timeline
Server/Restaurant Hostess
El Cerro Mexican Restaurant
03.2023 - Current
Arcade Attendant
Pier at Garden City
04.2021 - 07.2022
St James Highschool