Kirsten Giddens
Lehigh Acres
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server/Restaurant Hostess
Ford's Garage
Estero
02.2021 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Provided excellent customer service to ensure satisfaction.
- Seated guests efficiently using seating chart to maximize capacity.
- Managed reservation system to track and arrange guest bookings. to optimize seating arrangements.
- Handled customer inquiries and resolved concerns efficiently.
- Managed food and beverage orders quickly and accurately.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Communicated guest preferences to waiting staff to ensure personalized service.
- Communicated effectively with chefs to clarify special requests and dietary needs.
- Assisted in meal plating and presentation for customer service.
- Maintained cleanliness and organization of dining area and utensils.
- Sorted and organized dishes, utensils, and cookware for optimal workflow.
- Collaborated with team members to streamline dishwashing processes.
- Trained new servers on menu items and service procedures.
- Trained new staff on proper expediting techniques and procedures.
- Assisted in inventory management to maintain adequate stock levels and support service efficiency.
- Supported team members during busy shifts to enhance service flow.
- Performed all opening and closing procedures to ensure a smooth and successful work day.
- Managed and assigned sidework, silverware, and other running duties for each shift.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
DoorDash Delivery Driver
DoorDash
Fort Myers
05.2019 - Current
- Delivered food efficiently to customers across designated routes.
- Managed delivery schedules to optimize time and reduce delays.
- Utilized GPS technology for accurate navigation and route planning.
- Collaborated with restaurant staff to ensure timely order preparation.
- Communicated with customers to confirm orders and address concerns.
- Provided excellent customer service throughout the delivery process.
- Ensured food safety standards during transportation and delivery.
- Resolved customer issues promptly to enhance service satisfaction.
Server
Texas Roadhouse
Fort Myers
11.2022 - 06.2024
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Provided excellent customer service to enhance dining experiences.
- Took and processed food and drink orders accurately and promptly.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Answered customer inquiries about menu items and specials effectively.
- Maintained cleanliness and organization of dining area throughout shifts.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted team members during busy service hours to ensure efficiency.
- Collaborated with kitchen staff to deliver timely meal service to guests.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled cash transactions and managed payment processing smoothly.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Followed health and safety regulations to maintain a safe dining environment.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Team Member
Chick-fil-A
Fort Myers
01.2020 - 02.2021
- Handled cash transactions and operated point-of-sale systems effectively.
- Resolved customer inquiries and complaints with a friendly and professional approach.
- Created a positive first impression for customers upon arrival. and provided friendly customer service.
- Maintained cleanliness and organization of dining and service areas throughout shifts.
- Assisted in training new cashiers on procedures and customer service standards.
- Communicated with kitchen staff to ensure timely order preparation and delivery.
- Recorded customer orders accurately and efficiently at the counter., prepared foods and processed payments in full-service establishment.
- Inspected orders to make sure they were accurate before handing them to customers.
- Monitored stock levels of supplies and alerted management for reorders.
- Ensured compliance with food safety regulations during all operational tasks.
- Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.
Apparel Sales Associate
Dick's Sporting Goods, Inc
Fort Myers
01.2019 - 08.2019
- Assisted customers with product selection and sizing in apparel department.
- Maintained organized merchandise displays to enhance customer shopping experience.
- Processed transactions accurately using point-of-sale system.
- Handled customer inquiries and resolved issues with professionalism and care.
- Identified customer complaints or issues and provided prompt solutions to resolve them.
- Monitored stock levels and reported discrepancies to management promptly.
- Collaborated with team members to restock inventory and manage sales floor.
- Participated in store promotions and events to boost customer engagement.
- Collaborated with team members on special projects related to marketing campaigns or store events.
- Updated pricing to reflect permanent changes and temporary sales drops.
Team Member
Taco Bell
Lehigh Acres
01.2018 - 10.2018
- Provided excellent customer service to enhance dining experiences.
- Took and processed food and drink orders accurately and promptly.
- Assisted team members during busy service hours to enhance overall service quality.
- Answered customer inquiries about menu items and specials effectively.
- Maintained cleanliness and organization of dining area to provide a welcoming environment for guests.
- Followed health and safety regulations to maintain a safe dining environment.
- Processed customer transactions accurately using point-of-sale systems.
- Handled cash transactions and managed payment processing smoothly.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Conducted training sessions for new cashiers to facilitate understanding of operational procedures.
Education
Specialized Vocational Program - Emergency Medical Technician
Florida SouthWestern State College
Fort Myers, FL04-2025
High School Diploma -
Lehigh Senior High School
Lehigh Acres, FL05-2019
Skills
- Hospitality service expertise
- Exceptional customer service
- Customer service
- Beverage knowledge
- Food safety practices
- Order processing
- POS operation
- Shift management
- Inventory management
- Onboarding new staff
- Team collaboration
- Problem solving
- Time management
- Relationship management
Certification
- Emergency Medical Technician Certification
- National Registry of Emergency Medical Technicians Certification
- ServSafe Certification
- Basic Life Support Certification
- Cardiopulmonary Resuscitation Certification
- Emergency Medical Technician License
Timeline
Server
Texas Roadhouse
11.2022 - 06.2024
Server/Restaurant Hostess
Ford's Garage
02.2021 - Current
Team Member
Chick-fil-A
01.2020 - 02.2021
DoorDash Delivery Driver
DoorDash
05.2019 - Current
Apparel Sales Associate
Dick's Sporting Goods, Inc
01.2019 - 08.2019
Team Member
Taco Bell
01.2018 - 10.2018
Specialized Vocational Program - Emergency Medical Technician
Florida SouthWestern State College
High School Diploma -
Lehigh Senior High School