Kendall Harrell
Summary
Dynamic and results-oriented professional with a proven track record in hospitality and customer service excellence, notably at Zea Rotisserie & Bar. Skilled in effective communication and time management, I excel in enhancing customer satisfaction and streamlining operations. Demonstrated ability to improve performance and maintain high cleanliness standards, contributing to positive guest experiences and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server/Restaurant Hostess
Zea Rotisserie & Bar
06.2023 - Current
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Secretary Intern
Leaux Tide Outdoors
05.2020 - 07.2023
- Supported executive staff with timely transcription of meeting notes, ensuring accurate record-keeping and follow-up on action items.
- Implemented new organizational systems for digital file storage that increased retrieval efficiency across the department.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
Camp Counselor
Special Olympics Camp Shriver
06.2019 - 06.2023
- Implemented rules and regulations to enforce discipline and compliance.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Worked with children of varying age, interest, skill, and developmental levels.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Dance Teacher's Assistant
Serenity Academy of Performing Arts
01.2022 - 06.2022
- Promoted creative expression to encourage students to explore dance as art and self expression through movement.
- Taught and explained choreography by breaking down steps and demonstrating moves.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Adhered to studio guidelines and legal requirements.
- Provided constructive corrections to encourage students to learn steps and improve dancing.
Education
Associate of Applied Science - Diagnostic Medical Sonography
Baton Rouge Community College
Baton Rouge, LA05-2026
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Cleanliness standards
- Professional Appearance
- Performance Improvement
- Time Management
- Effective Communication
Certification
Liquor License
Basic life Support (BLS)
Timeline
Server/Restaurant Hostess
Zea Rotisserie & Bar
06.2023 - Current
Dance Teacher's Assistant
Serenity Academy of Performing Arts
01.2022 - 06.2022
Secretary Intern
Leaux Tide Outdoors
05.2020 - 07.2023
Camp Counselor
Special Olympics Camp Shriver
06.2019 - 06.2023
Liquor License
Basic life Support (BLS)
Associate of Applied Science - Diagnostic Medical Sonography
Baton Rouge Community College
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