Dynamic professional with a strong background in customer service and patient care, honed at Encompass Health Rehabilitation Hospital. Proven ability to enhance client satisfaction through personalized consultations and effective problem-solving. Skilled in appointment coordination and hygiene maintenance, fostering a welcoming environment that encourages repeat business and supports patient recovery.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Tanning Consultant
Sun Tan City
05.2022 - Current
Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
Educated clients on health and safety of tanning facilities and procedures.
Increased salon revenue through upselling tanning packages and retail products to clients.
Fostered a welcoming atmosphere within the salon that encouraged repeat business from satisfied customers.
Developed loyal clientele by consistently delivering an exceptional tanning experience tailored to individual preferences.
Informed and demonstrated how to use tanning equipment to new clients.
Enhanced client experience with thorough knowledge of tanning equipment, proper usage, and safety guidelines.
Improved customer satisfaction by providing personalized consultations and recommending appropriate tanning products.
Contributed to a positive work culture by collaborating with colleagues, sharing expertise, and actively participating in staff meetings.
Rehab Nurse Technician
Encompass Health Rehabilitation Hospital
02.2025 - 05.2025
Enhanced patient recovery by implementing personalized rehabilitation plans and monitoring progress.
Streamlined workflow efficiency by organizing supplies and maintaining a clean, safe work area for both staff and patients.
Maintained accurate documentation of patient progress, ensuring continuity of care throughout the rehabilitation process.
Played an integral role in successful patient discharges, ensuring a smooth transition to home or long-term care facilities.
Participated in continuous professional development opportunities to stay current on evidence-based rehab nursing practices.
Provided emotional support to patients and families, easing the challenges of rehabilitation processes.
Demonstrated compassionate patient-centered care while maintaining professional boundaries during challenging situations.
Provided hands-on assistance during physical therapy sessions as needed, supporting therapists in achieving desired outcomes.
Delivered high-quality patient care, adhering to facility standards and nursing best practices.
Assisted patients in regaining independence through targeted exercises and adaptive equipment use.
Patient Care Technician
West TN Healthcare
10.2023 - 02.2025
Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Enhanced patient satisfaction by providing compassionate and attentive care.
Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
Maintained clean and safe environment to promote patient safety and comfort.
Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.