Brynda Turner-Hughes
Leesburg,FL
Summary
Adept at enhancing family well-being and stability, my tenure at Lutheran Services Florida showcases a blend of hard skills in client documentation and soft skills in building trust. Achievements include streamlining case management processes and fostering significant improvements in family support services, underpinned by a commitment to professionalism and self-awareness.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Family Support Specialist - Lead
Lutheran Services Florida
Wildwood, FL
07.2023 - Current
- Enhanced family well-being by providing comprehensive support services and resources.
- Assisted families in navigating complex social service systems to access needed supports and benefits.
- Conducted regular home visits to assess family progress and adjust support plans as needed.
- Maintained detailed case notes documenting client interactions, interventions provided, progress made, and any barriers encountered during service delivery.
- Participated in ongoing professional development opportunities to stay current on best practices in family support services.
- Collaborated with multidisciplinary teams to ensure coordinated care and services for families in need.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Documented data and completed accurate updates to case records.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Administrative Secretary
LifeStream Behavioral Center
Leesburg, FL
08.2016 - 07.2023
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Conducted research on behalf of executive staff members as required to support informed decision-making processes within the organization.
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Safeguarded sensitive information by implementing strict confidentiality protocols in the handling of documents and communications.
- Maintained accurate records of employee attendance, vacation days, sick leave, and overtime to facilitate payroll processing.
- Assisted in the development of policies and procedures to streamline administrative processes for improved efficiency.
- Emphasized accuracy and attention to detail with thorough proofreading efforts, ensuring error-free documentation for both internal and external communications.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Maintained inventory of office supplies and placed orders.
- Facilitated interdepartmental collaboration by establishing effective lines of communication between team members and leaders.
- Enhanced office efficiency by streamlining filing systems, leading to quicker access to critical documents.
- Facilitated smooth running of office operations by maintaining inventory of office supplies.
- Enhanced customer service by promptly addressing inquiries and concerns.
- Maintained confidentiality of sensitive information, ensuring trust and integrity in office dealings.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Family Support Worker (Healthy Families Program)
Children's Home Society Of Florida
Leesburg, FL
06.2004 - 08.2016
- Enhanced family stability by providing comprehensive support and resources tailored to individual needs.
- Connected families with community resources such as housing assistance, financial aid programs, and educational opportunities.
- Developed strong rapport with clients, fostering trust necessary for effective intervention.
- Strengthened families'' resilience through crisis intervention, counseling, and referral services.
- Empowered parents to create nurturing home environments by sharing best practices in positive discipline techniques.
- Provided ongoing guidance to at-risk youth, helping them develop essential life skills and coping strategies.
- Promoted community integration by providing extensive physical, emotional and social support.
- Visited home environments to help clients develop comprehensive life, technical, and job skills.
- Documented data and completed accurate updates to case records.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
Education
High School Diploma -
West Rowan
Mount Ulla, NC06-1980
Skills
- Professional boundaries
- Self-awareness
- Behavioral assessment
- Parenting education
- Child abuse and neglect dynamics
- Parenting skills
- Reliability
- Client documentation
- Professionalism
- Foster care youth
- Maintain case files
Accomplishments
Everyday Behavior Tools Practitioner
Professional Crisis Management Association
May 06, 2024
Level II background screening
Certification
CPR / First Aid
May 2023
Timeline
Family Support Specialist - Lead
Lutheran Services Florida
07.2023 - Current
Administrative Secretary
LifeStream Behavioral Center
08.2016 - 07.2023
Family Support Worker (Healthy Families Program)
Children's Home Society Of Florida
06.2004 - 08.2016
High School Diploma -
West Rowan