Summary
Overview
Work History
Education
Skills
Timeline
Personal Information
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Brynea Logan

Gainesville

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

11
11
years of professional experience

Work History

Financial Representative

UF Health Shands Hospital
09.2021 - Current
  • Met with customers to assess needs, financial status, and eligibility.
  • Built strong relationships with clients through transparent communication and trust-building activities.
  • Supported continuous improvement efforts within the organization by participating in training programs, workshops, and industry conferences.
  • Conducted thorough risk assessments, minimizing potential losses for clients and the firm.

Assistant Property Manager

Waypoint Management Services
07.2019 - 04.2021
  • Updates required reports concerning move-out notices on a daily basis and provides information to the property manager.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.

Assistant Manager

Concordrents
11.2017 - 07.2019
  • Updates required reports concerning move-out notices on a daily basis and provides information to the property manager.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Trained and motivated leasing staff during bi-monthly trainings.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.

Leasing Consultant

PK MANAGEMENT, LLC
02.2017 - 11.2017
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Held high approval rating and maintained customer loyalty with top-notch service.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Responded to requests and scheduled appointments for property showings.

Leasing Consultant

Dominium Management Services
11.2014 - 11.2017
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Verified tenant incomes and other information before accepting lease applications.
  • Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
  • Marketed diverse properties to prospective clients and consistently exceeded target closing rates.

Education

Associate of Science - Legal Assistant

City College - Fort Lauderdale
Fort Lauderdale, FL

Skills

  • Customer service
  • Relationship building
  • Selling techniques
  • Active listening
  • Critical thinking
  • Data entry
  • Complaint handling
  • Customer satisfaction measurement

Timeline

Financial Representative

UF Health Shands Hospital
09.2021 - Current

Assistant Property Manager

Waypoint Management Services
07.2019 - 04.2021

Assistant Manager

Concordrents
11.2017 - 07.2019

Leasing Consultant

PK MANAGEMENT, LLC
02.2017 - 11.2017

Leasing Consultant

Dominium Management Services
11.2014 - 11.2017

Associate of Science - Legal Assistant

City College - Fort Lauderdale

Personal Information

Title: Customer Service Representative

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