Brynlyn LOOMIS
Scottsdale,AZ
Summary
Seeking a management or assistant management position in which to harness my passion for ethical sales and excellent customer service.
Overview
17
17
years of professional experience
Work History
Educational Advisor
SAA Laser Institute
03.2023 - Current
- Conducted academic advisement services for both current and prospective students, assisting in course selections to align with career goals.
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
- Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.
- Maintained student database and electronic records for each student contact.
- Coordinated, confirmed and lead tours of expanding educational institutes.
- Assisted with all social media activities.
Front Desk Receptionist
AZ Laser Studio & Med Spa
01.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process and assuring proper consent forms are completed.
- Maintained organized and clean front office, staff room and public bathrooms to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected service deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Assisted in planning special events and all social media activities.
Owner
Southwest Performance Dance, Southwest Pole Dancing
10.2013 - Current
- Maintained awareness of customers to both increase service levels and reduce security risks; remained current on operational policies regarding payment and exchanges, and security practices
- Modeled sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires
- Participated in and facilitates visual directives including monthly store sets and merchandise replenishment, Worked directly with students, cleaning, desk staff and instructors to create a positive, encouraging and safe fitness facility
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies
- Set up and use daily MindBodyOnline scheduling and payment system
- Maintained and assessed accurate records of past customer account activity and sales reports
- Organized student showcases and facilitate in creating community outreach activities
- Maintained and educated staff on up-to-date knowledge of product and service changes
- Created and maintained website, online newsletters and social media platforms
Executive Independent Consultant
Rodan + Fields
03.2020 - 01.2023
- Increase consumer awareness and achieve sales through social media marketing, in person and reach-outs
- Plan, organize online and in-person events
- Educate current and future customers on products, special deals and product launches
- Assisting customers with orders, maintaining rapport and ensuring all questions are answered in regards to best use of products — 2003–
Sales Associate, Assistant Store Manager
White House Black Market
05.2019 - 06.2020
- Assisted in the development of store associates; interpreted Key
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Performance Indicator reports and delivered coaching as needed; provided feedback to Store Manager for associate performance appraisals and evaluations
- Managed online storefront and newsletters
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Master Instructor & Administrator
New York Pole Dancing/USPDF/Pole Dance Education
06.2006 - 10.2013
- Promoted fitness and dance classroom safety, collaboration and best practices for effective fitness and dance training.
- Tested and evaluated students on materials presented in workshops and classes.
- Optimized day-to-day instruction to align educational strategies with industry best practices and assisted with curriculum development and implementation.
- Oversaw curriculum development and implementation in alignment with best practices.
- Assisted with social media marketing and website development.
- Created new and inventive choreography for groups of students of a wide-variety of different fitness levels and background.
- Assisted in planning both local performances and national competition events.
- Created front desk manual and trained administrative and Instructor new-hires.
Education
Music, Theatre And Dance Focus
University of New Mexico
Albuquerque, NMSAA Laser Institute
Mesa, AZ09.2022
New Mexico School of Natural Therapeutics
Albuquerque, NM10.2014
National Academy of Sports Medicine
2008
Association of American Aerobics And Fitness
2007
Skills
- Excellent oral and written communication
- Administrative abilities
- Course planning and organization
- Staff Management
Timeline
Educational Advisor
SAA Laser Institute
03.2023 - Current
Front Desk Receptionist
AZ Laser Studio & Med Spa
01.2023 - Current
Executive Independent Consultant
Rodan + Fields
03.2020 - 01.2023
Sales Associate, Assistant Store Manager
White House Black Market
05.2019 - 06.2020
Owner
Southwest Performance Dance, Southwest Pole Dancing
10.2013 - Current
Master Instructor & Administrator
New York Pole Dancing/USPDF/Pole Dance Education
06.2006 - 10.2013
Music, Theatre And Dance Focus
University of New Mexico
SAA Laser Institute
New Mexico School of Natural Therapeutics
National Academy of Sports Medicine
Association of American Aerobics And Fitness
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