BRYNN ALCALA

• Clinical and Hospital Responsibilities
• Assist veterinarians with surgical procedures, including anesthesia induction, monitoring, and patient recovery.
• Place IV catheters, collect blood samples, and perform cytology, fecal, and urinalysis testing.
• Communicate with clients regarding patient updates, treatment plans, and discharge instructions.
• Perform dental cleanings and routine radiographs.
• Developed skills in reception, treatment, surgery, kennel, and exam room operations.

Leadership & Hospital Operations

• Oversaw daily hospital operations, ensuring smooth workflow and effective coordination between clinical and administrative departments.
• Manage hospital inventory, purchasing, vendor relationships, and ordering of medications, medical supplies, and equipment.
• Coordinate staff scheduling, shift coverage, and staffing needs to maintain adequate hospital operations.
• Collaborate with the Office Manager to coordinate front- and back-office support, staffing, and daily workflow.
• Provide hands-on floor support, training, and mentorship to veterinary technicians and assistants, promoting clinical development and consistent patient care standards.
• Conduct employee performance reviews, provide constructive feedback, and support employee growth and accountability.
• Led monthly continuing education meetings, fostering a culture of ongoing professional development among staff.
• Identified and implemented initiatives to enhance hospital efficiency, strengthen team communication, and elevate quality of patient care.

Career Progression

• Lead Veterinary Technician | August 2025: Promoted into a leadership role with additional responsibilities for team training, inventory management, hospital ordering, and daily clinical workflow coordination.
• Hospital Operations & Management Support | April 2026–Present: Took on additional hospital-wide management responsibilities, including staff scheduling, employee oversight, HR documentation, performance management, hiring, operational coordination, and daily hospital support.

• Addressed customer inquiries with empathy to enhance satisfaction.
• Resolved client concerns while upholding service quality standards, ensuring a positive customer experience.
• Answered customer inquiries through phone, chat, and email for virtual support teams.
• Resolved billing questions using company systems and account records.
• Processed orders, returns, and service requests in remote service workflows.

• Cared for performance horses through daily feeding, administering treatments, and ensuring organized facilities to promote health and welfare.
• Monitored horse health and reported injuries, swelling, or appetite changes.
• Ensured horses received proper nutrition by preparing and distributing daily feed. and prepared daily grain and hay rations.
• Maintained cleanliness of stalls by removing waste and replenishing bedding., paddocks, and barn aisles at Rockin W performance horse facility
• Exercised horses