Brynn Dudley
Highland,MI
Summary
As a dedicated Waitress Supervisor at Leos Coney Island, I excelled in enhancing customer service and food safety compliance, leading a team to improve order accuracy and resolve complaints with professionalism. My proactive management ensured operational excellence, significantly boosting team morale and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Waitress Supervisor
Leos Coney Island
Highland, MI
05.2021 - 01.2025
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints in a timely manner with professionalism.
- Monitored cash register operations during shifts for accuracy of transactions.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
Education
High School Diploma -
Milford Highschool
Milford, MI05-2024
Business Marketing
Michigan State University
East Lansing, MISkills
- Order accuracy
- Table management
- Professional demeanor
- Complaint handling
- Safety procedures
- Operational problems analysis
- Customer service
- Food safety compliance
Affiliations
- Member of a sorority (Kappa Alpha Theta)
- Member of MSUMA (Michigan State University Marketing Association)
Accomplishments
- High School Soccer- All-State Honorable (Sophomore-Senior Year)
- High School Soccer- Team Captain
- Honor roll (Junior- Senior year)
Volunteer Work
- Was a volunteer for an organization called "Unified" where I would be a helping peer to people with special needs on a basketball team
Timeline
Waitress Supervisor
Leos Coney Island
05.2021 - 01.2025
High School Diploma -
Milford Highschool
Business Marketing
Michigan State University