Summary
Overview
Work History
Education
Skills
Timeline
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Brynn Hager

Green Bay,WI

Summary

Adept at leading teams and managing operations, I enhanced customer satisfaction and streamlined cash handling at Chick-fil-A, showcasing my problem-solving skills and positive attitude. My experience as a CNA at Grand Care Nursing Center further demonstrates my commitment to caring for others and ensuring safety and comfort, underlining my ability to lead with empathy and efficiency.

Overview

3
3
years of professional experience

Work History

Shift Leader

Chick-fil-A
12.2024 - Current
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

CNA

Grand Care Nursing Center
10.2024 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and pulse rate.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Shift Leader

Chick-fil-A
03.2022 - 01.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Education

High School Diploma -

Bay City Christian School
Greenback, TN
05-2023

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Strong verbal and written communication
  • Team collaboration and leadership
  • Motivational leadership
  • Caring for others

Timeline

Shift Leader

Chick-fil-A
12.2024 - Current

CNA

Grand Care Nursing Center
10.2024 - Current

Shift Leader

Chick-fil-A
03.2022 - 01.2023

High School Diploma -

Bay City Christian School
Brynn Hager