Brynn Johnson
Detroit,US
Summary
Customer Service Representative with over 6 years of experience in fostering team collaboration and enhancing customer interactions. Proficient in teamwork, decision-making, and business analysis, effectively improving customer satisfaction and streamlining operations. Committed to driving company success through exceptional service and innovative solutions, while continuously supporting and motivating team members.
Overview
6
6
years of professional experience
Work History
Golf Caddie
Red Run Golf Club
Royal Oak, Michigan
05.2023 - Current
- Maintained an organized system for storing clubs between rounds.
- Responded quickly to any emergency situations which may arise on the course.
- Managed the golf bag to ensure easy access to clubs and accessories.
- Advised players on club selection based on distance and course conditions.
Junior Director
The 180° Program
Detroit, Michigan
02.2019 - Current
- Produced thorough, accurate and timely reports of project activities.
- Analyzed business performance data and forecasted business results for upper management.
- Analyzed project performance metrics, identifying key improvement areas that led to measurable enhancements in team efficiency.
- Coordinated project personnel assignments, ensuring optimal resource allocation and fostering a culture of accountability.
Bucharest Employee
Bucharest Grill
Grosse Pointe
01.2024 - 12.2024
- Enhanced customer satisfaction by creating a welcoming environment and ensuring efficient service.
- Managed cash transactions and maintained accurate records to support daily operations.
- Contributed to a positive team atmosphere, supporting colleagues in delivering exceptional service.
- Monitored inventory levels and implemented a tracking system, ensuring product availability and minimizing waste effectively.
- Developed a feedback mechanism for customers, enabling actionable insights that led to significant improvements in service quality.
Education
High School - Business Marketing
Cass Technical High School
Detroit, MISkills
- Decision Making
- Business Analysis
- Scheduling
- Inventory Control
- Team Leadership
- Performance Evaluation
- Customer Service
- Communication
- Organization
Timeline
Bucharest Employee
Bucharest Grill
01.2024 - 12.2024
Golf Caddie
Red Run Golf Club
05.2023 - Current
Junior Director
The 180° Program
02.2019 - Current
High School - Business Marketing
Cass Technical High School